Is Your Heat Pump Freezing Up or Making Noise? Here’s Some Help

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It’s the kind of discovery that can freeze you in your tracks: when you find your heat pump freezing up or making noise. But as we tell our customers at Scott’s Heating & Air Conditioning, a little confident troubleshooting goes a long way. So take a deep breath, grab your owner’s manual and turn off your heat pump for good measure. 

To find out what’s plunged your heat pump into a deep freeze:

  • Check the air filter and clean or replace it if it’s dirty or clogged.
  • Double-check that none of the return air registers in your home are obstructed.
  • Check your thermostat setting. The thermostat may not be in sync with the heat pump, so raise the temperature by 5 degrees and wait a few minutes for the heat to turn on.
  • Clean the coils of the pump’s condensing unit.

A noisy heat pump is almost always a sign of trouble. Grinding, squealing and even pinging noises could be signs that the bearings within the motor need to be replaced.

Still, it’s worth checking that the cover panels of the heat pump are securely in place. With any luck, a few turns of a screwdriver will fix the problem.

Still, you may be hearing other noises, which may be coming from the ductwork. In this case, an HVAC pro may replace metal ducts with flexible ductwork that better absorbs movement and sound.

At this point, you may be thinking, “Scott, that’s your specialty, not mine.” And it’s true. We’re only too happy to roll up our sleeves when you find your heat pump freezing up or making noise. We hate the thought of you spending one more minute than you have to with a frozen heat pump or an uncomfortable home.

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  • 5 star review  Scott's Heating & Air Conditioning = Professional. They did an awesome job with my system change. The photos are of finished product and old product. A drastic difference! They were on time and knowledgeable. They made sure the job was done to my satisfaction. I highly recommend them!

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  • 5 star review  Very customer driven company. Sherrie was great when I called that evening for repair. Bill (technician) called and gave me an estimated time. He had the problem diagnosed and fixed within 30 minutes. Great guy - knowledgeable and friendly. Good company.

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  • 5 star review  Grant and team from Scott's were OUTSTANDING! The new system is wonderful and I purchased the 10 yr plan so that I can have worry-free A/C for a decade! I cannot encourage you to do business with these folks enough. I'm a customer for life!

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  • 5 star review  We had a great experience With this company, starting off with our sales person Daniel, extending to the entire installation crew. I’m sorry that I don’t remember all the names of the technicians who installed our units, but each and every one of them was very courteous, professional, and informative. They did not leave the house until the job is done right, and I did take a long time because we do have an older house. They started the job at about 8:30 in the morning and finished at 10 PM. They cleaned up everything and made sure that there was a full explanation as to how to use the thermostat units and the app so that we could control all of the AC units from our cell phones. They also made sure to follow up after the installation to make sure that we were satisfied with the job. I would certainly recommend Scott’s for AC installation.

    thumb Prashanta Laddu
  • 5 star review  CLIFF WAS AWESOME!!! After our AC unit wasnt cooling like it used CLIFF came to my home and did a phenomenal job. He was very professional and knowledgable. I work in the service field as well and noticed how clean and organized he kept his tools and material/parts he was removing and replacing. Parts were cleaned to the best of his ability due to it being a 21 year old unit. He did a fantastic job. Would definitely recommend SCOTTS to my neighborhood and google members. Now my house cools off in no time. Thanks again CLIFF and of course the SCOTTS TEAM.

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