UPDATE 12/11/25-
Mr. Scott, the owner took the time to speak with me the day before to take ownership of the unfortunate event, and to rectify it, he personally came over to speak to me and issued a refund for the blower motor replacement to honor me being a customer and purchasing the unit from them in recent times. This speaks a lot about his integrity and customer centric approach. Even though I didn’t hear from them initially for a few months, this was a great gesture in difficult times, and I appreciate this, therefore updating my review.

STAY AWAY!!!

I purchased a new AC system from Scott’s Air & Heat in 2022 for approximately $7,000. Since then, I have already spent over $1,500 on repairs in 2 years. Despite the system having a 10-year parts warranty, I was charged $650 for labor alone to replace a blower motor—a repair that took about one hour to complete. Another reputable company quoted $500 total, including both parts and labor, for the same job.

Additionally, I was charged $258 for the same issue just a week prior, and when the problem recurred, the company billed me again instead of honoring their previous service. Attempts to reach the owner or manager for a resolution went unanswered.

Overall, I found their pricing to be excessive and their customer service severely lacking. I would not recommend this company based on my experience.

It’s been a long process, but Scott did call personally to make sure that our ac unit was working properly. They even upgraded to the correct size unit we needed after many repairs and issues. I appreciate the follow through and transparent communication! They will make sure to follow up and help when needed. Thank you Scott and team!!!!

12/11/25

Same day update! I want to applaud Scott, the owner, for contacting me about my concerns regarding the labor charge for our last job. It was a disappointment that I had to have such an expensive charge on a relatively new unit. However, we talked about it, and he’s going to try to help. I appreciate any owner who listens to customers and wants to try to make things right. Thank you, Scott. I guess I don’t have to shop around for a new AC company for now.

12/11/25
Just to clarify. My response says that I’m frustrated to pay for labor for a warranty repair. I didn’t understand this was a warranty repair and I always am fine with paying for labor if a job is done. I believe my review explains my frustration with flat fees no matter how long the job takes.

10/8/25
Update today. The price that was quoted me was not only labor. They are charging flat fees for jobs. This is a change from the past with HVAC companies , but with more explanation and a little flexibility, I think we will stay with Scott’s for the time being. We’ll see how it goes. They still remain extremely responsive and professional and kind. This is worth something. They also come quickly when you have a problem.

This is a big change in my review for this company. Over the past five years things have changed. The company I used to trust I am now very skeptical of. They no longer charge labor by the hour so that you pay more for something that is more difficult and less for something that is less difficult. Just flat fees. And extremely high ones at that! Guess I’m looking for a new company now.

Chelsie was absolutely amazing!! She was on time, super friendly and personable! She was knowledgeable and even took the time to explain the problem and solution with our ac. I highly recommend them to service your HVAC needs!