Several months prior I worked with Craig on getting one of several quotes for our aging system. I felt very comfortable with Craig and Scott's overall. A few major storms blew through and we decided to wait a bit longer till the system died and could leverage a home warranty we had. Luck would have it that this occured on the first major cold snap right before thanksgiving. It was black Friday (months later) and I texted Craig. He responded quickly and got the ball rolling so I could be warm(or cold depending on the day) again.Install day came and the installers were polite, efficient, and clean.Post install support is awesome as well. I thought I heard an issue with the outdoor unit a week later and they sent someone right over and gave it a full sanity check.I'm so glad to have gone with Scott's and will recommend them to all my friends should they have any needs for their HVAC systems.