Q. What forms of payment do you accept?

We accept cash, check, Visa, MasterCard, and Discover. We also have financing options through Wells Fargo and Microf.

Q. What should I look for when choosing a new heater, heat pump or air conditioning unit?

Here are some general rules of thumb when you are ready to replace your existing equipment: Choose a manufacturer that has a good reputation for quality and durability.

  • Choose a model that with a high efficiency rating to bring you better comfort and lower your seasonal energy bill.
  • Choose the correct equipment size and system for your home.
  • Don’t just buy a unit just because it is on sale and seems like a great deal at the time; do some research on the product or ask the installation representative for more product information.
  • Finally, choose a reliable company with excellent customer satisfaction and a track record of service after the sale. Talk to your friends and neighbors. Check out contractor ratings and reviews online from organizations like Google, Facebook and Angie’s List.

Q. What areas do you service?

We service the entire Orlando area and Central Florida. Our clients live in downtown Orlando, Baldwin Park, Avalon Park, Winter Park, Maitland, Eatonville, Casselberry, Longwood, Altamonte Springs, Apopka, Lake Mary, Sanford, Oviedo, Winter Springs, Windermere, Winter Garden, Ocoee, Clermont, Tavares, Eustis, and everywhere in between. We have clients as far north as The Villages and as far south as Davenport. If you’re in Lake, Marion, Sumter, Volusia, Seminole, Orange, Osceola, or Brevard County, we work in your neighborhood! Orlando is home.

Q. Do you offer financing?

Yes. Experienced Bryant dealers are known for doing Whatever It Takes® to help you out—and financing is no exception. Through the , Scott’s Heating & Air Conditioning offers several flexible options for financing your new Bryant product or system with approved credit. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your budget.

Q. What does HVAC stand for?

Heating, Ventilation and Air Conditioning.

Q. What regular maintenance do heating and air conditioning systems need?

The most important aspect of HVAC maintenance is maintaining unrestricted air flows. Dust, dirt, and debris are an HVAC system’s worst enemies. Whether it’s an indoor or outdoor unit, you must keep all filters clean and heat exchangers and coils free of restrictions. We recommend that your heating and cooling system be checked and serviced twice a year; ideally a spring and autumn tune-up. Also we recommend that you change your filter regularly, depending on the type of filter you have. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the likelihood of a serious breakdown. A Scott’s Heating & Air Conditioning is your assurance that these maintenance needs are met regularly and that any potential problems are promptly identified.

Q. How often should I replace my filters?

In general, Scott’s Heating & Air Conditioning recommends that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month. With a Scott’s Heating & Air Conditioning , we inspect your HVAC system twice each year. Part of the service includes changing the filters or servicing your filtering system. Unless you have special circumstances, our service should be adequate. We recommend that you visually check filters and filtering equipment monthly. If filters look dirty, they need to be cleaned or replaced. Learn more by visiting:

Q. In addition to changing my filters, what maintenance should I do on my heater and/or air conditioner?

Most maintenance should be performed only by a qualified service technician. But here are some things that you can do to assure optimal performance: Keep ground mounted outdoor units clear of debris, clutter and weeds; they can reduce the airflow to the unit.

  • Use caution with weed trimmers around the unit to prevent damaging control wiring.
  • Keep pets away from the unit; pet urine can cause expensive damage.

Q. How often should I have maintenance done on my air conditioner?

You should have maintenance done on your air conditioning system at least once a year – spring to early summer being the best times. This not only ensures maximum efficiency, it enables us to foresee any possible problems that may occur in the near future.

Q. How do I know if my system is working properly?

  1. Is it making strange noises?
  2. Is it cooling or heating all areas of your home sufficiently?
  3. Has it been taking longer to cool down or heat up?
  4. Have your utility bills been rising for no apparent reason?

Any of these are signs that you may have a problem that needs service. In most cases, the longer you delay, the worse any underlying problems will get. So be sure to contact Scott’s Heating & Air Conditioning to check out your system whenever you notice anything out of the ordinary.

Q. How are the sizing capacities of heating and cooling systems measured?

Heating and cooling systems sizing is based on B.T.U.H. (British Thermal Units Per Hour). Air Conditioning and Heat Pumps are also rated in tonnage. 12,000 BTUH equals one (1) ton. Residential systems can range from 1 to 5 tons.

Q. How important is it to get the right size of heating and cooling equipment?

Sizing HVAC equipment is very important from the standpoint of both comfort and energy use. Heating and cooling equipment that is over- capacity will not run as frequently or as long when it does run. In both cases, this may mean poor humidity control. It could also result in temperature variations or noticeable cycling. Over-capacity equipment will not be as energy-efficient as properly matched capacity either. On the other hand, equipment that is under-sized will obviously result in loss of comfort during temperature extremes.

Q. What size HVAC system should I have?

Unfortunately, there’s no simple rule of thumb for determining the ideal size of system for each home. For example, depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet of home. The only way to insure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional. A Scott’s Heating & Air Conditioning will perform a FREE analysis to determine a selection of systems that will work best for your home’s needs and your budget.

Q. Is a system with more capacity better?

No. A larger heating system with more capacity delivers less comfort and costs more to operate. An air conditioner is at its least efficient when it is first turned on. A system with too much capacity will run in numerous short cycles, turning on and off repeatedly, therefore causing it to be less efficient. Also keep in mind that an air conditioner only removes humidity when it’s running, so a system with shorter run cycles doesn’t remove humidity from the air very well.

Q. How do I know if my A/C unit is big enough?

Bigger isn’t always better; its performance and efficiency that count. Before purchasing a replacement system you should always make sure your system is sized properly to match your needs and budget. Your Scott’s Heating & Air Conditioning service technician will thoroughly assess your home and comfort requirements to determine the proper size and make the appropriate recommendation.

Q. How is the efficiency of heating and cooling equipment measured?

When purchasing a furnace, heat pump or air conditioner, ALWAYS ask about its Efficiency Ratings. They will tell you will tell you how efficiently the unit uses fuel (gas, oil or electricity). The most-frequently used efficiency ratings are:

  • SEER (Seasonal Energy Efficiency Ratio): This ratio tells you the amount of cooling your system will deliver per dollar spent on electricity The SEER rating of any unit can range anywhere from 13 to 17. The higher the SEER the more efficient the system will be and the less it will cost in the long run to own and operate.
  • HSPF (Heating Seasonal Performance Factor): Similar to SEER, it is a measurement of efficiency of the heating portion of a heat pump. HSPF ratings range from 6.8 to 10; high-efficiency units have efficiencies of 7.5 HSPF or above.
  • AFUE (Annual Fuel Utilization Efficiency ratio): A measurement of the percent of heat produced by a furnace for every dollar of fuel consumed. The higher the AFUE rating, the lower the fuel costs. All furnaces manufactured today must meet at least 78%. Older furnaces (10 – 15 years or older) may fall below this minimum. Furnaces with AFUE ratings from 78% to 80% are considered mid- efficiency; ones with AFUE ratings above 90% are considered high-efficiency.
  • MERV (Minimum Efficiency Reporting Value): A filter rating system relating to the size of the holes in the filter that allow air to pass through. The higher the MERV rating, the smaller the holes and the higher the efficiency in capturing contaminants. MERV rating range from a low of 1 to a high of 16.
  • ENERGY STAR: An Environmental Protection Agency designation attached to HVAC products that meet or exceed guidelines for high- efficiency performance above the standard government minimums.

Q. How can I increase the efficiency and life of my home’s heating and cooling systems?

A few quick tips:

  • Clean and replace your filters frequently. Your system will heat and cool more evenly when the blower is in the “on” position. The blower provides constant air movement throughout the home, and allows for better filtration.
  • Install shades, drapes, shutters, or screens on windows that are exposed to extreme sunlight to keep room temperatures at moderate levels.

Q. Should I close the registers and doors to areas of the home that I do not use on a regular basis?

No. Every system is designed to cool a certain number of square feet. By closing registers and doors in certain rooms, you disrupt and decrease the systems’ airflow and efficiency. Your system will have to work harder to cool less space, making it cycle more and become less efficient.

Q. How long should my air conditioning system run in a cycle?

There is no exact answer for how long your system should run during each cycle. The average air conditioner is sized to remove the heat from your home as fast as it comes in. Therefore, ideally, on a 100° day the system should be able to keep up with the incoming heat, but not gain on it and not be able to turn off. The cooler it is below 100°, the more the system will cycle on and off. So it depends on the environment of each individual home and the condition of the equipment.

Q. Should I try to keep my air conditioning system from running too much?

Generally speaking, a unit that is either on or off is less expensive than one that keeps cycling on and off repeatedly. Every time your system starts up, it will use a lot of electricity and not produce much cooling. That’s why a smaller system is often more economical to operate: even though it runs nonstop and may deliver less comfort, it will usually consume less power than a larger system that cycles on and off.

Q. What air temperature should my air conditioner produce?

The air temperature produced by your system depends on the temperature of the air going into it. Generally, the air produced should be 15°- 20° below what enters the system. So if the entering return air is 80°, the exiting supply air should be about 60°-65°. However, that only works on a system that is operating properly and has been running at least 15 minutes on a warm, dry day with a home that is about 80° inside. On a milder day, with an indoor temperature 70, the air coming out should be 50-55.

Q. At what temperature should I set my thermostat?

Temperature settings depend on the time of year and your personal preferences. In the summer, the average temperature setting is 75°-80°. In the winter 68°-72° is the norm. Remember, when leaving your house; try to avoid drastic temperature changes. Do not set your temperature back more than 5°; this will cause your unit to work harder to achieve the desired temperature setting.

Q. What are the advantages of a programmable thermostat?

Because they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. Plus, they allow you to automatically control the temperature in your home at different times of day without ever touching your thermostat.

Q. Is variable speed equipment superior and/or necessary?

Variable speed refers to a furnace’s or air handler’s indoor blower motor. Different speeds control the flow of air throughout your home. Variable speed blowers automatically change speeds to meet the different airflow needs of the heating and cooling cycles. Variable speed motors can use 1/7th the energy and are excellent for customizing comfort levels in different zones of your home. A variable speed motor can also help clean the air and control the humidity.

Q. What is two-stage heating?

Two-stage heating means a furnace has two levels of heat output: high for cold winter days and low for milder days. Two-stage furnaces start in the first stage, instead of reaching full capacity all at once. That means there is no sudden blast of air. The low setting meets household heating demands 80% of the time, allowing a two-stage unit to run for longer periods and provide more even distribution of heated air. Because the furnace operates mostly in its lower-capacity first stage, it burns less fuel than a furnace that always runs at full capacity and then has to shut off when the heating demand has been met.

Q. Are heat pumps efficient in Florida?

Heat pumps are very effective for homes in Florida. They are a good choice whether you rely on electricity or natural gas for your energy needs. A heat pump is an all-in-one heating and air conditioning system that works year-round for comfort. During warmer months, a heat pump works as a normal air conditioner. In colder weather, a heat pump collects heat from the outdoor air and transfers it inside the home. Even when outside air feels cold, there is still heat in that air. On very cold days when there’s not enough heat in the outside air to meet the thermostat setting, an electric heater supplements the indoor air to warm a home. This process is quite efficient as it produces two to three times more heat than the energy it uses. A heat pump can also be an effective add-on option to use in conjunction with an existing gas, propane or oil furnace. With this dual-fuel option, the two systems share the heating load, but never function at the same time. Each system operates when it is most cost effective.

Q. During the winter, my heat pump delivers warm air, but not hot air, and will operate for long periods of time. Is that normal?

Yes, this is normal. A heat pump generally produces air that is around 80° and provides even comfortable, heating around the house – not a blast of intense heat. However, 80° may feel cool to your hand, which is usually closer to 90°.

Q. During the heating season, my heat pump makes a “whooshing” sound and I feel cool air coming from the supply registers. Is that normal?

Totally normal. During the cold weather months, frost can accumulate on the outdoor coil. This can cause the heat pump to go into a defrost cycle anywhere from 1-10 minutes, depending on the amount of ice on the coil. This is temporary; the system will return to the heating mode once the ice is gone.

Q. Why does my heat pump system sometimes freeze up?

Several factors that can cause system freezing. First, if running in the cooling mode check your filters; restrictions in air flow can lead to freezing. Next, thaw the system out by turning off the cooling and running the fan. Also, try turning the system to the heat mode until the ice has melted. If the problem recurs after checking for air restrictions and thawing your system thawed, schedule a service call with Scott’s Heating & Air Conditioning. Our service technicians will check the refrigerant level. They may also have to clean the evaporator coil, check the blower speed and check for any intermittency in blower operation. A service technician can also evaluate other conditions that may make your system prone to freezing and recommend the best course of action.

Q. What is I.A.Q.?

I.A.Q. stands for Indoor Air Quality. Today, various products are available as add-ons to your existing heating and cooling system to improve the quality and healthiness of the air inside your home. These items include

  • Electronic- or Media-Type Air Filters: Filtering the air within your home will help eliminate smoke, pollen, odor, dust mites and allergens. This will allow you to breathe easier, sleep better and enjoy your home more.
  • Whole-House Humidifiers: Whole-house humidifiers provide consistent humidity levels throughout the home, and some models even adjust the humidity level automatically. The average heated home has a humidity level of less than 20%. The recommended humidity level in the winter should be between 35% and 45%.
  • Air-to-Air Heat-Recovery Ventilators: These ventilator systems remove stale air from inside the home, while bringing in fresh air from the outside that is warmed during the transfer process.

Q. How important is air quality and what factors need to be considered? An air quality system can greatly improve both your comfort and your health. The areas of air quality to consider are (1) purification, (2) filtration, (3) humidity control, and (4) ventilation. A wide number of air quality features come standard with many new heating and air conditioning systems; others can easily be added to existing systems. Contact Scott’s Heating & Air Conditioning to discuss your air quality options.

Q. Do electronic air cleaners really work?

Electronic air cleaners can greatly improve home air quality and comfort levels. If you suffer from allergies or have pets, they’re a must. Some electronic air cleaners can even remove dust particles and pollen as small as .10 micron. Scott’s Heating & Air Conditioning offers a variety of air filtration devices. Talk to your Scott’s Heating & Air Conditioning service technician to discuss your options.

Q. What is the primary function of a heat exchanger?

A heat exchanger is a piece of metal designed to separate the safe warm air that is circulated through your home from the poisonous carbon monoxide gas created during the combustion process when you operate your furnace.

Q. What are possible causes of cracks in a heat exchanger?

The natural heating and cooling cycles of a furnace can lead to cracks in a heat exchanger. A furnace that is being overworked or stressed is more likely to have a premature breakdown and potential carbon monoxide leak. Dirty air filters, blocked vents, and burners that are not firing properly and disrupting the combustion process can all contribute to the detrimental stress that may lead to cracks in a heat exchanger.

Q. What are the potential dangers of operating your HVAC system with a cracked heat exchanger?

If a crack in the heat exchanger allows carbon monoxide to escape into your home you may experience dizziness, light-headedness, flu-like symptoms, or even death by asphyxiation. Carbon monoxide limits the body’s ability to take in oxygen. This is an extremely dangerous situation to have in the home, because the effects of carbon monoxide poisoning may be gradual and undetected.

Q. Should I be concerned about carbon monoxide in my home?

Very concerned. Carbon monoxide (CO) is a gas produced during the combustion of fuels. It’s colorless, odorless, tasteless…and can be lethal. Even trace amounts can impair your brain function and impact your health. Cracks, leaks, obstructions and other malfunctions in your heating system can cause carbon monoxide to develop and accumulate. Short-term exposure to carbon monoxide usually results in flu-like symptoms: nausea, headaches, dizziness, fatigue. Long-term exposure can eventually lead to unconsciousness or death. Scott’s Heating & Air Conditioning recommends the following to minimize carbon monoxide risk: Keep heating equipment in good repair by scheduling regular inspection and maintenance.

  • Keep furnaces, chimneys and vents free of obstruction. Watch out for birds, squirrels and other animals who sometimes build nests in these areas. Install a carbon monoxide detector, available at any home supply store.
  • Periodically open windows in winter to let in fresh oxygen-rich air inside and let out any potential carbon monoxide.
  • If you use an older gas stove or heater, look at the color of the pilot light. The flame should be at least 80 percent blue. If the flame is mostly yellow, it could be producing carbon monoxide, so have the unit checked by a professional immediately.
  • Be sure to tune up your gas system at least once a year. Today’s modern heating systems burn cleaner than older systems, minimizing or eliminating your risk of carbon monoxide exposure.

Contact Scott’s Heating & Air Conditioning for more information.

Q. How important is it to have a quiet heating and air conditioning system?

Extremely important. Sound intensity is measured in units called decibels (dB). A normal conversation is about 60-70 dB. A telephone dial tone produces 80 dB; a lawn mower produces 107 dB or more. Sustained exposure to sound levels of 90-95 dB may lead to hearing loss, so it’s important to own the quietest heating and cooling system you possibly can.

Q. Why are humidifiers used more in heating than cooling?

The average comfort range for relative humidity in a home is from 30 to 35%. When cool outdoor air enters your home, it tends to dry out as it warms up, which can cause static electricity build-up and sinus problems. A humidifier will add moisture back into the air and minimize these problems during the winter months. However the humidity level achieved in a home is affected by how tight a home is, how often the doors open and close, and the size and style of humidifier.

Q. Are there any air conditioning systems that are safe for the environment?

Yes. The manufacturers have developed new systems that contain environmentally-friendly refrigerants such as R-410A and similar blends. 410A is a chlorine-free coolant that is safe for the Earth’s ozone-layer and delivers superior cooling than traditional refrigerants. In 2010, the phase out of systems that use R-22 began and they are being replaced with 410A systems. By 2020, no more R-22 can be manufactured. Learn more by viewing this PDF: PDF on R22 Refrigerant Phase-Out.

Q. It’s been years since I shopped for a new heating and cooling system. What changes in technology and equipment do I need to know about?

If you’re deciding on a new system and have not kept up with advances in the industry, you will be amazed at the number of choices that you have to make. Today’s comfort systems offer a surprising number of options and combinations – from individual heaters and air conditioners to integrated or “hybrid” systems. Systems can vary widely in terms of energy efficiency and cost. The ability of systems to monitor conditions and adjust automatically has increased dramatically. And a wider variety of air quality add-ons are available than ever before. These changes make the replacement decision even more complex than ever, so you can see how important it is to find a HVAC company that will work with you to develop a system for your situation and budget. At Scott’s Heating & Air Conditioining, our goal is to be a company that will partner with you to not only install a system that is appropriate for your situation, but then help you keep the system operating at peak performance.

Q. When should I replace my existing heating and/or air conditioning unit system?

All systems and units are different. Here are some rough lifespan guidelines to help you decide whether fixing or replacing is the right decision:

  • Average Lifetime of an Air Conditioner: 12-15 yrs.
  • Average Lifetime of a Furnace: 15-20 yrs.

Keep in mind that these are just guidelines. Some units last longer than that with regular maintenance and replacement of parts. But if a unit has been repaired repeatedly, or has been run excessively, it might make more sense to replace it even sooner. Paying for repairs to an old or inefficient system often simply prolongs the inevitable. An older system that breaks down once is likely to break down again…and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your heating and cooling system. There’s also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. After you’ve recovered from the repair bills and the frustration of system breakdowns, you still won’t save on your energy bills. Some replacement systems can cost less than the cost of repeated repairs. And in many cases, installing a new heating and cooling system can actually pay for itself in energy savings within a relatively short time. Also, when replacing a heater or air conditioner, it is usually best to replace both units at the same time. This way, you’ll save on installation costs and both units can be serviced on the same maintenance schedule and have the same approximate lifespan.

Q. What should I look for when choosing a new heater, heat pump or air conditioning unit?

Here are some general rules of thumb when you are ready to replace your existing equipment: Choose a manufacturer that has a good reputation for quality and durability.

  • Choose a model that with a high efficiency rating to bring you better comfort and lower your seasonal energy bill.
  • Choose the correct equipment size and system for your home.
  • Don’t just buy a unit just because it is on sale and seems like a great deal at the time; do some research on the product or ask the installation representative for more product information.
  • Finally, choose a reliable company with excellent customer satisfaction and a track record of service after the sale. Talk to your friends and neighbors. Check out contractor ratings and reviews online from organizations like <Angie’s List> or the . Chances are, you’ll get plenty of!

Q. How much does a new system cost?

Due to the many different makes, models and customer needs, price is an issue that can only be solved by doing a thorough evaluation of your home and existing equipment. At Scott’s Heating & Air Conditioning, there is no charge for an estimate for a new heating and air conditioning system.

Q. If I purchase a new heating and cooling system, will I be eligible for a tax break?

You may be! for more details.

Q. Why is it important to have an Annual Residential Maintenance Agreement?

A Scott’s Heating & Air Conditioning is a great way of protecting yourself in the event of a sudden breakdown of your equipment. It’s your guarantee that regularly scheduled tune-ups and filter replacements are done on time to keep your system working at peak performance. Plus, with an Annual Residential Maintenance Agreement, you will receive priority service for heating and air conditioning calls (routine or emergency), a 15% discount on all repairs, and a $150 discount on new system installations.

Q. Why is it important to have N.A.T.E. certified technician servicing your home?

One of the biggest problems in the heating and air conditioning industry is the lack of trained professional technicians. Poorly trained service technicians and shoddy installation are the two primary reasons that consumers need to keep having a repairman come to their home. North American Technician Excellence, Inc. (NATE) is the leading independent certification body for technicians in the heating, ventilation and air-conditioning (HVAC) industry. They establish the industry’s standards for excellence and administer the training, testing and validation procedures for meeting those standards.

Q. What is the ideal indoor humidity level?

The American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE) recommend a household humidity level between 30 and 60 percent.

AC Service Testimonials

I called for service on Sunday and spoke with Lucas who got me an appointment first thing Monday morning on a holiday! Thank you Victor and Alberto for top notch service once again!Scott you can be proud to have all 3 of these gentlemen working for you they were courteous and fast and had me living in a cool house in no time!!Thank you.Life long customer!!!
Rebecca Lesher
Rebecca Lesher
14:22 06 Sep 21
Excellent service: responsive, knowledgeable, professional and courteous
George
George
23:08 30 Aug 21
AC went out late Saturday evening. So hot! Called Scotts Air on Sun. They answered right away & came out to fix it a few hours later. Didnt charge an arm & a leg & Gerry was very professional. Had a part replaced & back to cold air. Many thanks to them for coming to my rescue!
Gina James
Gina James
23:27 26 Aug 21
Clif was very professional and fixed my ac issue and explained everything to me during process. Thanks again!
Anthony Tucciarelli
Anthony Tucciarelli
17:42 26 Aug 21
We've used Scott's for over 8 years. They serviced and eventually installed new AC units at our previous and current home. We had original units in both locations and it seemed like they always went out on weekends or at night. Scott's always got someone out ASAP. I highly recommend them. And, after installing new AC in both locations I can tell you that we had an extremely positive experience. There were no surprises, their pricing was competitive and the new equipment saved us hundreds of dollars on our monthly power bill. We wouldn't use anyone else! They are the best and they take care of business.
Jean Ciullo
Jean Ciullo
14:50 23 Aug 21
Great company with great employees
Kim R
Kim R
12:46 18 Aug 21
Literally phenomenal from start to finish. The admin taking our call was delightfully polite and it was nothing short of miraculous that someone was able to tend to our problem within the hour of our call. Clif, the person who came out was polite, patient, and knowledgeable. We will continue to use your company at any point needed.
Sarah
Sarah
02:21 18 Aug 21
Top notch company from sales to installation they did an excellent job. And the new Bryant a/c system is superb.
Will
Will
11:25 17 Aug 21
Scott has an amazing team. All the employees are very smart and courteous. My system has been running flawlessly for 5 years now. The only time it stopped was when a frog sat on top of the heat pump to warm up, he dried himself to a prune and fell into the heat pump fan and it stopped from running.
Tom Shusta
Tom Shusta
22:59 02 Aug 21
We've had a great experience with Scott's. Found our way to them through community recommendations and good google reviews when we needed a new A/C. The office staff is very friendly and helpful. Whenever we have a need, I feel like they take ownership and care about the resolution. For example, after our new unit was installed, we had some questions and observations on how it was working compared to our replaced system. A senior tech came out to help us calibrate our thermostat and adjust our vents. Pricing is fair and transparent and I don't feel like we're being "sold." I trust Scott's.
Laura McCormack
Laura McCormack
20:38 21 Jul 21
Very quick and professional service, five plus stars!!
Tom Owens
Tom Owens
02:40 18 Jul 21
I was looking for a specific brand, Scott's was one of the dealers. I immediately felt comfortable with Danny, the sales rep. The pricing was fair, the people were awesome, and they did what they said they were going to do, when they said they were going to do it. What more could you ask?
Rusty Parsons
Rusty Parsons
14:39 17 Jul 21
Saturday afternoon, no A/C. Checked out the internet and saw that Scott's had many positive reviews so I called. The person on the phone was friendly and understanding and eager to help me get service that day. When the service man showed up he was intent on finding the cause of our problem, not just the quick fix or an over priced recommendation to "replace the condenser" that had been recommended by another A/C company earlier in the week. He was worked until the job was done, way past "normal" working hours on the weekend and spent the time waiting to make sure the house cooled down before leaving. I was excited to find out about the maintenance agreement that is offered by Scott's because I would NEVER trust anyone else to service my A/C.
Brenda Dorman
Brenda Dorman
23:04 11 Jul 21
The salesman, Victor, was very informative as to the different AC models and answered any questions I had. He was fair in his pricing. The installation team were experienced and strived for perfection in the installation. They worked long and hard to complete the installation in one day despite some challenges they came across. I am glad I chose Scott's.
Pamela Curren
Pamela Curren
12:03 07 Jul 21
I recommend using Scott's Heating and Air 100 times over. They were very knowledgeable, prompt, and their products are excellent. I had two new AC units installed and another one repaired. They answered all my questions, educated me on how to care for my units, and went above and beyond when to assist me even after installation when I had more questions later! I will never use anyone else and I highly recommend them !
Jessica Johnson
Jessica Johnson
23:43 20 Jun 21
Cliff was our Air conditioner specialist and was amazing. He figured out why our air condition continued to go off. He also was working late into the night, which means he would probably working overtime.
Lesli Colgan
Lesli Colgan
20:56 10 Jun 21
What can I say but wow ! These guys did a great job from Daniel , the salesman to the installation team Jose , Santiago , and DJ .We are very pleased with our entire experience with Scott's Heating & Air Conditioning!Dan did not try to over sale us and was there when we had a question. The install team where on time and very professional. I would not hesitate to refer this company to family or friends. Thank you Scott's Heating and Air Conditioning for a great experience!!!!Truly a happy customer!
John Kokontis
John Kokontis
14:15 10 Jun 21
This company always shows up on time, very professional and I love having their service contract. I know how important it is to keep your unit running efficiently. I recommended this company to many of my friends and neighbors.
L Wright
L Wright
16:35 08 Jun 21
Great service from start to finish
john goodger
john goodger
20:36 03 Jun 21
Daniel, sales, was great!! Took the time to explain options and wasn’t pushy at all. His demeanor and professionalism really drew me in.The two install teams were fantabulous!! Very professional and courteous.
Amy Staiger
Amy Staiger
14:01 03 Jun 21
The team that came out to replace my old AC unit were right on time and super nice guys. They made sure everything they did was 100% correct and that I was 100% happy before they left. I used them again because of the first time experience.
Eoghan DaBear
Eoghan DaBear
12:58 01 Jun 21
We can always count on Cliff to maintain our equipment well. We count on his long term experience and knowledge and have never been disappointed.
Peggy Garner
Peggy Garner
20:52 21 May 21
We have used Scott's since moving to Florida 5 years ago. They installed our new HVAC system after responding to an urgent situation when our prior system failed. We love them!
Nancy Marzolino
Nancy Marzolino
18:29 12 May 21
After dealing with a different a/c company and getting unsatisfactory service (didn't repair the unit & we were without air) and no return calls, I got Scott's contact info from a friend. I called them in the morning and they were out in the afternoon. As it turned out, the repairs were too costly on an old machine and so we replaced it. The install went seamlessly! From the office point of contact to the follow up on the install every staff member was professional, knowledgeable, and courteous. We are so happy to find Scott's and look forward to working with them as the need arises!
Shelley Kelso
Shelley Kelso
18:08 12 May 21
I just had my AC replaced by Scott's and can't say enough about how great the experience was from start to finish. I called 7 different AC companies in the area and Dan the sales rep from Scott's stood above all the rest. Clearly explained the options and differences between the different technologies available today (Single, two Stage, Variable) and didn't try to over sell me like most other AC companies recommending I needed the most expensive unit. Dan laid out three recommended options and once he educated me on the differences, left it up to me to choose the best value for the performance I was looking for. Best experience by far! When it came to the installation, I knew I made the right choice as I saw the great attention detail and meticulous workmanship at every stage of the install. I knew this was the most critical aspect of the longevity and performance of the AC unit and it was clear Scott's trains their techs to take pride in their work. The day after install I received warranty confirmation from Bryant, which shows they submitted the paperwork ASAP. From start to finished - amazing experience and would highly recommend for anyone looking to replace their AC and not break the bank while doing it!
A C
A C
14:30 06 May 21
I had my old AC unit replaced, im happy I choose Scott's services. The installation was promptly, and the staff was courteous.
Brian Guerrero
Brian Guerrero
11:37 04 May 21
Very professional and took their time to answer all my questions. Great value for their service. Highly recommend.
francis bustos
francis bustos
16:14 02 May 21
I will absolutely use Scott's Heating & Air Conditioning service again. After receiving service and requesting system installation quotes from other local HVAC companies, I was so disappointed. I turned to Scott's as a result of a recommendation/referral from a close friend. Their service did not disappoint. They were highly professional, honest and provided punctual and quality service. They have gained a loyal customer. Thank you Scott's team!
Nathan Ferrer
Nathan Ferrer
16:48 30 Apr 21
These guys are truly professional. My AC unit died and had one night of a hot house with kids. They responded the following day, came within the time frame and repaired swiftly. Technician Victor was friendly and professional, didn't leave until the AC was verified working. I appreciate the business and highly recommend!
John Morillo
John Morillo
20:22 28 Apr 21
Great customer service. Fast and friendly. Cliff was great. He walked and talked me through my entire system and made sure I understood how it all worked. I signed up for the maintenance plan and I have complete confidence in Scott’s!
Scott Arnold II
Scott Arnold II
18:01 23 Apr 21
Great Service!
Kevin Plenzler
Kevin Plenzler
12:52 22 Apr 21
Scott's is by far the best air conditioning company I have found in Central Florida. They just installed a new A/C system at my house. The entire team was respectful, professional, and dedicated. They provide fantastic, speedy service. I have called on them for both maintenance and for the purchase of an entire system. This company has its act together. They are truly dedicated to customer service, and it shows. Prices are reasonable, and they stand behind their products. A/C is nothing to mess around with in Florida, and you can trust what you get from Scott's! Special thanks to the hard working install team: Jose, DJ, Nate, and Pablo. Those guys went above and beyond to do a spectacular job. Thanks also to the Install Manager Jeff for personally ensuring the job was going well, and to the salesperson Dan, who was exceptionally knowledgeable and quick to respond to follow up questions.
Kathy Mitchell
Kathy Mitchell
13:32 09 Apr 21
Great company that has serviced our air conditioner for years. Highly recommend.
Frank Lester
Frank Lester
03:56 09 Apr 21
Stephen and Michelle maintained and scheduled for my AC/Heat unit to be serviced. Stephen also gave me some advice on upgrading my home unit. I received prices for the home unit and labor from Stephen. Thanks. He also gave me feedback on my current system.
jonathan sa
jonathan sa
03:55 08 Apr 21
I am on a service plan with Scott's heating and air so I don't have to worry about maintaining my ac as it is done for me, very prompt service, very professional . Also with being on this service plan if any problems arise there is little to no wait time to get a tech out to fix the problem, I know this because I recently had an issue thaty they resolved for me.
Paul Southern
Paul Southern
11:27 25 Mar 21
Excellent skills and clean up after performing maintenance.
Tony Hagan
Tony Hagan
21:37 17 Mar 21
Efficient and professional. The techs are super savvy and solve all our AC issues w/o any hitch.
Indian Wine Goddess, DipWSET
Indian Wine Goddess, DipWSET
14:21 15 Mar 21
Victor was on time and completed the work as expected. He answered all my questions. He was courteous, knowledgeable, and friendly. Very pleased with my service.
Shanadoaha Locklear
Shanadoaha Locklear
17:32 08 Mar 21
What a pleasure finding Scott's Heating & Air Conditioning. From the moment I called and chatted with Michelle to the time when Cliff finished up it was a most satisfying experience. Cliff went above and beyond to diagnose any other potential problems and took the time to explain the 'hows & why's' of what he was doing and the benefits therein. I called in the morning, Scott's responded in the afternoon and had me up and running the same day at a very fair price. I've bookmarked Scott's Heating & Air Conditioning...they're my peeps.
Greg Feustel
Greg Feustel
14:57 08 Mar 21
The team at Scott's was very professional and courteous. My new AC looks and works great!Eli and Justin did a fabulous job on the installation. Thank you!
Eric Koschmann
Eric Koschmann
12:06 04 Mar 21
No one wants to have to replace their AC but if you have to, go with Scott's!! From the sales consult with Dan, to the conversations had with Michelle in the office, to the final install with Elias, Justin and Keenan, it was all top notch. Extremely professional, very knowledgeable and very personable. You have VERY happy customer!!
Michelle Tyson
Michelle Tyson
21:34 01 Mar 21
Michelle was most help full every time I called she set everything up also called me back to answer anything she is a main reason I will keep using them and cliff was very knowledgeable on all the set up details.
char sile
char sile
16:30 24 Feb 21
Fantastic Job!
David Bundy
David Bundy
15:58 19 Feb 21
Great team! Customer service, install and follow up are all excellent.
William Gregory
William Gregory
19:26 16 Feb 21
We have worked with Scott's for a long time. They are very professional and very helpful and quick to the job!
Natalie Barrentine
Natalie Barrentine
16:51 09 Feb 21
Best AC company in town! Thank you for the great work!!
Marta Perez
Marta Perez
14:45 05 Feb 21
Very impressed with the entire Scott’s team that helped us with our recent installation. Dan was not a pushy salesman, but very knowledgeable. DJ, José and Santiago were professional, courteous and our new system looks and runs amazing. The cleanup after looked immaculate. Thanks again!!!
misty tisher
misty tisher
13:54 05 Feb 21
The team was very knowledgeable, thorough and courteous. I highly recommend Scott’s Heating and AC !
Joanne Melicharek
Joanne Melicharek
12:43 22 Jan 21
Great experience with their team from sales to install - professional, knowledgeable, and conscientious.
Jamie Turco
Jamie Turco
15:27 21 Jan 21
The installation team were incredible! They were knowledgeable and extremely professional. They took their time to ensure their work was of the highest quality. The sales team and office staff have the customer first and were extremely helpful. We will definitely recommend Scott’s to everyone!
Dawn Jacobs
Dawn Jacobs
01:26 13 Jan 21
Nothing short of amazing in all aspects. Dan having a tech background was VERY helpful in understanding the different options and selecting the best value solution. The crew showed up on time and went above and beyond in the demo of the old system/install of the new one. They took every opportunity to make things better than new as they completed the install. Just to show how amazing it was, when the thermostat was discovered to have the wrong software to allow communicating with the other components, Dan drove across town at 7pm on New Year's Eve to deliver the correct version- and stayed around to ensure everything came online without a hitch. We've already recommended these folks to friends, and we'll be back when we have more HVAC needs.
Tim Hill
Tim Hill
01:55 12 Jan 21
Cliff is the most competent A/C and heating technician I have ever met. He is friendly, knowledgeable, and will get the job done RIGHT the first time.
Connie Dawson
Connie Dawson
20:14 02 Jan 21
Had an AC unit installed by Scott's recently. They did a great job and the new AC unit is working well. Only complaint is they could have cleaned better. Some screws and piping were left in the yard. They're a great company and I highly recommend them for all your HVAC needs.
Derek Bobek
Derek Bobek
00:47 02 Jan 21
Grant was very patient with me when explaining all of my options and prices. He went way above and beyond and I really appreciate him taking the time to explain everything I needed to make a decision. The install team was great. They were prompt, worked efficiently, and all areas were clean and neat when they left. Overall, I was very happy with their service and everyone involved.
Tawn Couts
Tawn Couts
04:55 24 Dec 20
Prompt, professional, knowledgeable. What more could you ask for. We highly recommend Scotts!
HowardW34
HowardW34
16:10 21 Dec 20
Professional, responsive, and fair. I’ve had them out twice now over the last 12 months (different issues) and I won’t be calling anyone else in the future for any of my HVAC repair needs.
William Dufresne
William Dufresne
15:59 02 Dec 20
Cliff is the most professional AC technician I've ever had, and after 21 years in Florida that's quite a few! Fast, dependable and most of all honest. Would recommend Scott's for any AC needs.
Mike Fix
Mike Fix
12:58 24 Nov 20
Just moved to the area and was recommended to them from previous owners of my house. I am so glad they did. They showed on time. extremely professional. They had me up and running very quickly.Prices where up front and I plan on using them in the future.
Matthew Blum
Matthew Blum
17:00 02 Nov 20
Highly recommended! Reached out to Scott's and got an immediate call back-Good start. Scheduled time to troubleshoot problem-they gave a 1 hour arrival time and showed up right on time-Great. Gave me options that I researched and agreed with there recommendations-unit was almost 15 years old and repairs were just gonna be a temporary fix so decided to replace unit. They gave me the price and verified that they had the materials to get the job done. 2 days later they got the job done as promised and the new unit is quieter, colder and more efficient. Good job.
Robert Love
Robert Love
11:32 29 Oct 20
Extremely happy we chose Scott's for out new AC system! Everyone I talked to for my service was very helpful and professional. The installation of our system is clean and looks amazing, and works like a dream. Couldn't be happier with our purchase. I'd recomend Scott's to anyone. We will be going to them for any AC service we ever need in the future! Thank you Scott's!!!
David Lathrop
David Lathrop
22:07 14 Oct 20
Yesterday we had Scott's heating & AC come and clean our system. Phil was our technician, he did an awesome job. They are the best...professional, knowledgeable and personable. Thank you for your great service.
Tina Stevens
Tina Stevens
10:38 23 Sep 20
The lady on the phone was so polite and friendly when I scheduled the appointment. Cliff was incredibly knowledgeable and helpful as well as courteous and professional. He informed us of the products and resources available without us feeling like he was trying to push them on us. I feel much better knowing we have a maintenance agreement with Scott's and that Cliff is only a phone call away if we have AC problems again.
Lauria Wilson
Lauria Wilson
16:59 17 Sep 20
Scott's ac service was extremely fast and very professional!!!!
Luis Rivera
Luis Rivera
14:49 02 Sep 20
I feel like Scott's gave me great service and great value for installation of a new 4 ton Bryant unit. They went beyond what I expected to change out my 17 year old ac. All touchpoints were very professional. Would highly recommend.
Cyndi Peters
Cyndi Peters
18:46 01 Sep 20
Anytime you spend thousands of dollars you want to make sure you need it done and is it a good price. The staff at Scott's explained to me what happen to make my old stop working, my options to fix or replace. The tech was good enough to explain it to me in a way that was easy to understand. Once I said yes I want it replaced the speed and response was better than I even hopped. They delivered on every promise made. Every staff member I came into contact with was professional and ready with a smiling voice.
D “Alex” H
D “Alex” H
17:39 31 Aug 20
Daniel (our salesman) was great and very personable, he had the install coordinated and ready to go in about 2 days, and to top it off, beat the competition price by a fair margin. Dan and Brad (our installers) were terrific as well. had a small miscommunication during install, explained it to Dan and all was well. the installers worked diligently, did great work, and cleaned up after themselves like they were never here. communication from the office was great. all around nice bunch of folks. i wouldn't hesitate to use their services again. thanks Scott's team!
Wade Thomas
Wade Thomas
13:00 27 Aug 20
Our ac was acting up and so was our nest thermostat. I needed service done last minute on my AC and they were not only prompt in answering my call but also scheduling service soon. Patrick came and did a full inspection and thoroughly explained told us what we needed. He explained the prices and services really well and once we agreed to get it serviced, he did so really well. He was professional, on time, patient and their prices are great! My ac has been running perfectly after maintenance. Deff using their services in the future.
Shirley Arias
Shirley Arias
23:05 25 Aug 20

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