Privacy Policy

Who we are

Our website address is: ScottsAir.com.

Scott’s Air (“us”, “we”, or “our”) operates the http://scottsair.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from ScottsAir.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Scott’s Air uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Scott’s Air will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Scott’s Air may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Scott’s Air
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:


AC Service Testimonials

Great company! Customer service is top notch and my technician Santiago was professional and took the time to explain everything so I could understand.
Melinda L.
Melinda L.
1712104146
Scott’s did a fantastic job with replacing our HVAC unit. They were kind, courteous and very transparent with their process and pricing. I would highly recommend them!
Emily Eades
Emily Eades
1711119724
Great job Philly, many thanks.
Amazing service, very professional, and affordable.
Phillip Mackes
Phillip Mackes
1710533285
Very professional company from the phone calls to the service rep!I am glad I made that first phone call to Scott's to get my A/C serviced. The tech was incredibly knowledgeable and explained what he was doing and why. I told him he's the only tech that spent so much time servicing my system! He really cares about what he does! Great job! I'll keep signing up for the annual service on the A/C!
Sydney Bingman
Sydney Bingman
1710188390
Great salesperson, installers and product!
Annamaria Zeoli
Annamaria Zeoli
1709924292
Very professional, work very neat and cleaned up and removed stuff. Very impressed with all of the staff and the company.
Scott's Heating & Air Conditioning is one of the very best companies that I have ever dealt with. Each and every employee is very knowledgeable, polite, effecient, and responds quickly to each task. The products and prices are reasonable, and quality is excellent. I highly recommend Scott's Heating & Air Conditioning!
Caca B
Caca B
1709829582
Highly recommend service rep Shaquille was prompt, courteous and very knowledgeable
Mark Rosenblatt
Mark Rosenblatt
1709817835
I know Clif from previous service calls and was so impressed I ask for him by name. This call he was precepting a new tech, Dan Kelly, who has been in the business a long time. Both men are very knowledgeable, professional and eSy to communicate with. Millie and Kim in the office are immediately responsive to any question or concerns. As someone who used to teach customer service and service recovery, this businesses customer service is excellent on all fronts.
Debbie Johnson
Debbie Johnson
1709390516
Been using them for years.
Beverly Parker
Beverly Parker
1708883088
Great team
D. Langton
D. Langton
1707306535
These guy's came out twice to work on my Carrier Heat Pump expeditely. Except for bad fan motor out of the box, they fixed unit quickly and where very professional.
Greg Ashley
Greg Ashley
1706737173
Scott’s heating and air has an awesome team. They are all extremely knowledgeable and their sales team is on point, responsive and helpful. Highly recommend this company!!!
Karissa P
Karissa P
1704341692
This has truly been a 5 star experience, from the time I requested an install quote, up to and including the inspection. I am differently recommending this team and company to everyone I know.
D
D
1703354329
Always honest and does a great job
David Moss
David Moss
1703194429
Tiago and Riccardo were awesome!! Glad they swung by. i will definitely be back
Dame
Dame
1702913467
Scott’s AC is the best in the business. Their technical aptitude is exceptional and the professionalism is over the top. Don’t look any further, Scott’s AC is your solution.
Rick Brisson
Rick Brisson
1701222089
pricing was reasonable and super timely responses
Monique r
Monique r
1700505330
I have always used Scott's because they are the best! This service was for an installation of a new unit. Craig, Dominic, Jessica, Desmond and Sybil were all great! There was a young man who came out to help with the thermostat setup, he was great too. Very nice experience
Wonderful team of professionals. Everything was first rate, the installers were excellent .
Great crew; on time, knowledgeable and professional. Excellent installation of new system.
Linda Baker
Linda Baker
1694146382
Very happy with their work
Eric Garms
Eric Garms
1693329572
Oh my god what an amazing company! I literally called one hour ago and said that my thermostat wasn’t working and there was a knock on my door within the hour! They told us what to do to fix it therefore saving us a $600 bill. They came right away, none of that we can see you in 48 hour junk. Amazing.
V Js
V Js
1693328507
They were able to provide me with same day service, friendly and very responsive. Also, I got 2 other quotes and the pricing was the most competitive.
So thankful and impressed! My dad returned home after having open heart surgery to a completely dead HVAC system in the middle of summer. Definitely not ideal. The repair was going to be pricey so he opted for a new unit. A crew came out on a Saturday and did a very clean and efficient install. Highly recommend this company!!!
Brooke Tobben
Brooke Tobben
1692362381
Our AC decided to quit during one of the hottest heatwaves in years. We called Scott's and someone was at the house to give us a quote in 30 min. From the moment they answered our first phone call through the install everyone was amazing, professional and provided a quality product and excellent service. Craig, Jose, Dexter were awesome! One of the new guys brought us a portable unit at 9:30 PM on a Friday so we could sleep. We missed his name, but shout out to him as well (he likes to give high fives). Thanks Scott and team for everything. We highly recommend!!!
K Harper
K Harper
1692132893
For the past week I've worked with Craig on getting estimates for a new A/C unit, and he has been great at answering my questions and addressing any concerns. Very responsive and knowledgeable, straight shooter and direct! I didn't have to deal with any up-selling like working with a used car salesman (I experienced that with other bigger local A/C companies providing quotes). For these qualities alone I would recommend Scott's A/C, even though I will disclose that we ultimately went with another quote from a family referral of an A/C company. Had that family referral not been apart of our consideration, we would definitely choose and recommend Scott's for new A/C installs and service!
rwoodunder
rwoodunder
1691677447
Dan in sales, outstanding jobgoing over equipment and helping us make what was the best decisions for us on purchasing new a/cinstall, plus scheduling the next day!Boris and Justin were excellent with communications while install and after! very clean, professional taking old out and installing new!ty
T F
T F
1690829348
We can't thank Scott's enough. We came home to a air conditioner barely limping along. I called Scott's first thing in the morning and they had a technician out that day. Unfortunately our system could not be saved. The salesman Craig came out that day as well and quoted a new system. Since it was a Friday we could not get the system installed until Tuesday. Scott's provided us with a portable system which definitely helped during the grueling heat wave in Central Florida. Tuesday came, the installers showed up on time and did an awesome installation job. Cleaned everything up and went on their way. Everyone was pleasant, professional and great to work with! Thank You Scott's Heating & Cooling!
Rodger Marty
Rodger Marty
1689943584
Always happy with their response time. Issue started last night causing our A/C unit to shut down. Made a call to Scott's Heating and Air in the morning and a tech was here by 10:45am. Tyrie, the tech, is awesome. He quickly took care of the problem and had us up and running in no time at all. He is knowledgeable and professional and did a great job.
Perfect company to do business with. Professional and courteous in all phases of project.
Ron Brenton
Ron Brenton
1689684296
Excellent response and service. After 25 years of being serviced by a competitor I decided to change companies. AC was out and in need of replacement. Within 24 hours we had the sales rep here and new unit going in for a reasonable expense. No upselling, phony money savings, or timeshare presentations- just a new system without being targeted and pressured into pricey newer technology that will also become obsolete and non reparable every system cycle. I’m recommending to everyone looking for a new provider
Bill Sumner
Bill Sumner
1688123609
Excellent job getting my new system installed. Friendly and professional staff. Would recommend this company to anyone who needs ac work done.
Michael Imlay
Michael Imlay
1686157131
My a/c went out on a Sunday during a holiday weekend. I called and they had someone out there within a couple of hours to repair it! Great service
Susan
Susan
1685582464
All are very responsive and professional! Great job!
Diane Layton
Diane Layton
1682546738
Scott’s saved the day for us this evening. Our A/C stopped working and it got hot inside quickly, which was more complicated because I’m 36 weeks pregnant. Scott’s was responsive to our call and within two hours someone had come and fixed our unit!
Kaley Gilford
Kaley Gilford
1681601593
20 out of 10 this place is amazing. The techs are always awesome. Super knowledgeable, friendly, polite and quick. They are prompt about appointments and always show up within the time frame. They always keep me cool and I cannot appreciate you guys enough!
Emily Koller
Emily Koller
1680904342
Scott’s Heating and Air Conditioning installed our new Bryant unit in 2019. I am very happy with my purchase. Every year I call Michelle and schedule our annual maintenance, and I always request Cliff. Cliff is a great AC Technician. He always explains everything thoroughly, and does a great job. Both Michelle and Cliff are professional, friendly, and they get the job done!! I highly recommend Scott’s Heating and Air Conditioning, it is an excellent company.
Patty
Patty
1679865728
What a great team! Reliable, trustworthy, would never go anywhere else for my AC.
John Phillips
John Phillips
1678574691
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