Giving the Gift of Home Comfort: A Q&A with Scott and Kristy Moist

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Picture of Scott Moist and Kristy Moist winning the Mark of Excellence award

Scott’s Heating and Air Conditioning has been one of the premier AC companies in Central Florida for years. With such a competitive market for air conditioning, that’s no easy feat. Scott Moist and Kristy Moist, owners of the business, Scott’s Heating and Air Conditioning, have grown their business organically with three key priorities: reliability, affordability, and amazing customer service. Get to know what makes their philosophy special in our Q&A below.

Scott, where did your passion for AC come from?

It all started in the Navy where I completed my certification as an Air Conditioning and Refrigeration Operator. That gave me my start. But my passion isn’t just about HVAC alone.

After completing my service in the Navy, I graduated from Seminole State College’s HVAC program, which is why I am also passionate about trade education and coaching technicians to help them develop their skills. That’s what is so great about owning this business. I get to do what I love- keeping families comfortable in their own homes and I get to work with great people every day helping them improve and perfect their craft. Coaching technicians is one of my favorite parts of owning an HVAC business.

Trade education and employee development is also important to Kristy, who is my wife and our Chief Financial Officer.  She is a proud member of Bryant Women in HVAC where she serves as a mentor to other women in the industry.  Kristy has been a keynote speaker during the Bryant Women in HVAC conferences and on many of their webinars.

What does the Central Florida community mean to you?

Being community-minded is part of who we are. Central Florida is home to us, to our team, and to our families. We are proud to serve our neighbors and their home comfort needs. We founded the business with a commitment to neighborly values.

I feel that it’s important to be active in the community where we live and work. In particular, we are proud to support Seminole State College, whose education helped advance my career. Scott’s Heating & Air Conditioning sponsors the Seminole State Dream Gala each year and supports their events to help provide scholarships to deserving students in need. Kristy serves on the Foundation for Seminole State College Board of Directors and is an active member of the Foundation’s Executive and Marketing Committees.

We know you are great business owners. Are you also active members of the community? How do you get involved?

 We love the Central Florida community. We are dedicated to the people here. We will continue to be active members and give back when we can because we want to see this community prosper.

Scott’s Heating & Air Conditioning has been accredited by the Better Business Bureau since 2012.  We are proud to have met their rigorous standards for consumer care and have earned A+ accreditation, and I served on the Better Business Bureau (BBB) of Central Florida’s Board of Directors for many years. The BBB provides an incredibly important service to consumers to help them make educated and informed decisions when selecting service providers.

Scott’s Heating & Air Conditioning has been a member of the Seminole County Regional Chamber of Commerce since opening.  The Chamber of Commerce recognized Scott’s Air as the New Business of the Year in 2014.  The Chamber of Commerce awards this honor annually to a small business for the company’s growth, community involvement, innovation, and history of the company.  Kristy has been a long-time member of the Seminole County Regional Chamber of Commerce and was recognized with the Spirit of the Chamber Award in 2005, and the Ambassador Team of the Year Award in 2001.

Kristy & I are both graduates of Leadership Seminole and are active in the communities where our team lives and works.  Scott’s Heating & Air Conditioning is a member of the Orlando/Central Florida Chapter of NARPM (National Association of Residential Property Managers).  We were honored to receive NARPM’s 2017 Preferred Partner of the Year Award in recognition of the support and dedication that we show our property management clients.  One of our clients even gave us the “Order the Pizza Award” for our ability to consistently deliver.  Kristy was also proud to be recognized as one of the Orlando Business Journal’s 40 Under Forty Award in 2009 as one of the business leaders in Central Florida to watch.

How has Bryant® helped you achieve high levels of customer satisfaction?

Bryant Heating and Cooling has qualified Scott’s Heating & Air Conditioning as a Bryant Factory Authorized Dealer.  Less than 5% of heating and cooling contractors in the country receive the Factory Authorized Dealer distinction, and Scott’s Air is one of the few in the Central Florida area. To qualify, dealers must meet Bryant’s rigid criteria, not only for technical expertise, but also for their business practices and customer service quality.

As a Bryant Factory Authorized Dealer, Bryant is an extension of our team.  This partnership has enabled us to order equipment when many other shops were struggling to find product due to the supply chain issues during the pandemic.  By partnering with the Factory, our shop and our customers have benefitted by being able to receive equipment, especially during the hot summer months when no one wants to wait for their new system.  And by being a Bryant Factory Authorized Dealer, Scott’s Air is backed by the Factory with a 100% satisfaction guarantee on new system installations.

Scott’s Heating & Air Conditioning is fast to embrace new technology and new products from Bryant Home Comfort.  We were excited for the launch of the new Bryant Evolution Extreme product line.  We are proud to be the first Bryant Factory Authorized Dealer in the State of Florida to install the new 284s.

Is anything exciting on the horizon at Scott’s Heating and Air Conditioning?

This summer, we’re looking forward to continued growth by taking care of customers and providing the best service we can.  We’re currently recruiting for Senior Service Techs and experienced Lead Installers to join our team.  We expand our team every spring and look forward to all the excitement and energy that a summer season brings.  So right now, we’re looking forward to meeting our new team members!

 What is the number one tip you can give homeowners regarding the air conditioning system?

As simple as it may sound, change your air filter.

A clogged air filter degrades the efficiency of your HVAC system and puts extra strain on the entire unit.  Over time, a clogged filter will put more wear and tear on the HVAC unit itself. This could cause it to break down and require more frequent repairs, which isn’t good for your unit – or your wallet.

  
 

Scott’s Heating & Air Conditioning is a full-service heating and air conditioning company and a Bryant® Factory Authorized Dealer in Central Florida. Whether you need repair, maintenance, or installation of a new heating or cooling system, we provide efficient, cost-effective, and professional service. When it’s hot, call Scott!

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AC Service Testimonials

I had called many different companies. They all either wanted to charge commercial fees due to ladder size or they couldn't get out for days. I called Scott's on a Tuesday. They had me scheduled for Wednesday. When they got here they quickly realized a 24ft ladder wouldn't be long enough to reach our roof (2 story condo) they drove back to their warehouse to get a 32ft ladder. They then got on the roof and diagnosed the problem and got it fixed. It was decently priced and quick service. We will definitely be using them again if need be
Corey Maul
Corey Maul
1716394428
Just replaced my AC with Scott’s and it was a very pleasant and professional experience. They came out to service our old unit and showed me exactly what was wrong, didn’t talk down to us and was very upfront about all of our options. During pricing gave us several detailed options and even priced a different manufacturer that I had requested. Didn’t pressure us into one or the other it was very much our decision. Booked everything quickly and it was easy to get a hold of them. When we priced with different providers they were not our cheapest option, however the difference in the quality of service was completely worth it.
Megan McLeod
Megan McLeod
1716042110
Great company with great employees
Kim R
Kim R
1715651256
Terrific company to deal with. Top notch install team and great office support.
ben chernow
ben chernow
1715354897
The Staff at Scott's Airconditioning provided an excellent experience in getting our new air conditioning system installed
Roger Perra
Roger Perra
1715027728
From my first call with Jessica, my appointment with Craig, the salesman, then to my dealings with the installers, Dan and Nate, everyone has been kind, polite, patient, professional and knowledgeable; so great to have a service company provide real service. Would highly recommend Scott's!
Deborah Temple
Deborah Temple
1714731928
Clif the technician was very, very knowledgeable and explained the issue the previous company did not fix. He is an asset to Scott's Heating and AC.
Heather Poulin
Heather Poulin
1714005134
Santiago and Michelle were great. Our AC went out on Sunday night. I called at 8AM on Monday morning and spoke with Michelle, who quickly found us an appointment. By 9AM Santiago was at our home, and by 930 the AC was fixed. They were very helpful, friendly, professional, and knowledgeable. We have used Scott’s for several years now and we are continually impressed by their friendly and knowledgeable employees! We will continue to use them because of their employees!
Tyler Olson
Tyler Olson
1713840294
Extremely satisfied with my new HVAC system from Scott's. I received prompt attention from Craig, our salesperson, with explanations and quotes for units to fit our needs. The installation team, Josh and Will, were professional, courteous, extremely proficient at their job and left not one spec of debris behind. Jessica, office staff, was helpful with follow-up and checked to ensure all my questions were answered and system was working well. I chose this company for their A+ BBB rating and have been very satisfied.
D S
D S
1713611145
Great company! Customer service is top notch and my technician Santiago was professional and took the time to explain everything so I could understand.
Melinda L.
Melinda L.
1712104146
Scott’s did a fantastic job with replacing our HVAC unit. They were kind, courteous and very transparent with their process and pricing. I would highly recommend them!
Emily Eades
Emily Eades
1711119724
Great job Philly, many thanks.
Amazing service, very professional, and affordable.
Phillip Mackes
Phillip Mackes
1710533285
Very professional company from the phone calls to the service rep!I am glad I made that first phone call to Scott's to get my A/C serviced. The tech was incredibly knowledgeable and explained what he was doing and why. I told him he's the only tech that spent so much time servicing my system! He really cares about what he does! Great job! I'll keep signing up for the annual service on the A/C!
Sydney Bingman
Sydney Bingman
1710188390
Great salesperson, installers and product!
Annamaria Zeoli
Annamaria Zeoli
1709924292
Very professional, work very neat and cleaned up and removed stuff. Very impressed with all of the staff and the company.
Scott's Heating & Air Conditioning is one of the very best companies that I have ever dealt with. Each and every employee is very knowledgeable, polite, effecient, and responds quickly to each task. The products and prices are reasonable, and quality is excellent. I highly recommend Scott's Heating & Air Conditioning!
Caca B
Caca B
1709829582
Highly recommend service rep Shaquille was prompt, courteous and very knowledgeable
Mark Rosenblatt
Mark Rosenblatt
1709817835
I know Clif from previous service calls and was so impressed I ask for him by name. This call he was precepting a new tech, Dan Kelly, who has been in the business a long time. Both men are very knowledgeable, professional and eSy to communicate with. Millie and Kim in the office are immediately responsive to any question or concerns. As someone who used to teach customer service and service recovery, this businesses customer service is excellent on all fronts.
Debbie Johnson
Debbie Johnson
1709390516
Been using them for years.
Beverly Parker
Beverly Parker
1708883088
Great team
Tran Lee E.
Tran Lee E.
1707306535
These guy's came out twice to work on my Carrier Heat Pump expeditely. Except for bad fan motor out of the box, they fixed unit quickly and where very professional.
Greg Ashley
Greg Ashley
1706737173
Scott’s heating and air has an awesome team. They are all extremely knowledgeable and their sales team is on point, responsive and helpful. Highly recommend this company!!!
Karissa P
Karissa P
1704341692
This has truly been a 5 star experience, from the time I requested an install quote, up to and including the inspection. I am differently recommending this team and company to everyone I know.
D
D
1703354329
Always honest and does a great job
David Moss
David Moss
1703194429
Tiago and Riccardo were awesome!! Glad they swung by. i will definitely be back
Dame
Dame
1702913467
Scott’s AC is the best in the business. Their technical aptitude is exceptional and the professionalism is over the top. Don’t look any further, Scott’s AC is your solution.
Rick Brisson
Rick Brisson
1701222089
pricing was reasonable and super timely responses
Monique r
Monique r
1700505330
I have always used Scott's because they are the best! This service was for an installation of a new unit. Craig, Dominic, Jessica, Desmond and Sybil were all great! There was a young man who came out to help with the thermostat setup, he was great too. Very nice experience
Wonderful team of professionals. Everything was first rate, the installers were excellent .
Great crew; on time, knowledgeable and professional. Excellent installation of new system.
Linda Baker
Linda Baker
1694146382
Very happy with their work
Eric Garms
Eric Garms
1693329572
Oh my god what an amazing company! I literally called one hour ago and said that my thermostat wasn’t working and there was a knock on my door within the hour! They told us what to do to fix it therefore saving us a $600 bill. They came right away, none of that we can see you in 48 hour junk. Amazing.
Joelle Vick
Joelle Vick
1693328507
They were able to provide me with same day service, friendly and very responsive. Also, I got 2 other quotes and the pricing was the most competitive.
So thankful and impressed! My dad returned home after having open heart surgery to a completely dead HVAC system in the middle of summer. Definitely not ideal. The repair was going to be pricey so he opted for a new unit. A crew came out on a Saturday and did a very clean and efficient install. Highly recommend this company!!!
Brooke Tobben
Brooke Tobben
1692362381
Our AC decided to quit during one of the hottest heatwaves in years. We called Scott's and someone was at the house to give us a quote in 30 min. From the moment they answered our first phone call through the install everyone was amazing, professional and provided a quality product and excellent service. Craig, Jose, Dexter were awesome! One of the new guys brought us a portable unit at 9:30 PM on a Friday so we could sleep. We missed his name, but shout out to him as well (he likes to give high fives). Thanks Scott and team for everything. We highly recommend!!!
Shane Harper
Shane Harper
1692132893
For the past week I've worked with Craig on getting estimates for a new A/C unit, and he has been great at answering my questions and addressing any concerns. Very responsive and knowledgeable, straight shooter and direct! I didn't have to deal with any up-selling like working with a used car salesman (I experienced that with other bigger local A/C companies providing quotes). For these qualities alone I would recommend Scott's A/C, even though I will disclose that we ultimately went with another quote from a family referral of an A/C company. Had that family referral not been apart of our consideration, we would definitely choose and recommend Scott's for new A/C installs and service!
rwoodunder
rwoodunder
1691677447
Dan in sales, outstanding jobgoing over equipment and helping us make what was the best decisions for us on purchasing new a/cinstall, plus scheduling the next day!Boris and Justin were excellent with communications while install and after! very clean, professional taking old out and installing new!ty
T F
T F
1690829348
We can't thank Scott's enough. We came home to a air conditioner barely limping along. I called Scott's first thing in the morning and they had a technician out that day. Unfortunately our system could not be saved. The salesman Craig came out that day as well and quoted a new system. Since it was a Friday we could not get the system installed until Tuesday. Scott's provided us with a portable system which definitely helped during the grueling heat wave in Central Florida. Tuesday came, the installers showed up on time and did an awesome installation job. Cleaned everything up and went on their way. Everyone was pleasant, professional and great to work with! Thank You Scott's Heating & Cooling!
Rodger Marty
Rodger Marty
1689943584
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