Giving the Gift of Home Comfort: A Q&A with Scott and Kristy Moist

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Picture of Scott Moist and Kristy Moist winning the Mark of Excellence award

Scott’s Heating and Air Conditioning has been one of the premier AC companies in Central Florida for years. With such a competitive market for air conditioning, that’s no easy feat. Scott Moist and Kristy Moist, owners of the business, Scott’s Heating and Air Conditioning, have grown their business organically with three key priorities: reliability, affordability, and amazing customer service. Get to know what makes their philosophy special in our Q&A below.

Scott, where did your passion for AC come from?

It all started in the Navy where I completed my certification as an Air Conditioning and Refrigeration Operator. That gave me my start. But my passion isn’t just about HVAC alone.

After completing my service in the Navy, I graduated from Seminole State College’s HVAC program, which is why I am also passionate about trade education and coaching technicians to help them develop their skills. That’s what is so great about owning this business. I get to do what I love- keeping families comfortable in their own homes and I get to work with great people every day helping them improve and perfect their craft. Coaching technicians is one of my favorite parts of owning an HVAC business.

Trade education and employee development is also important to Kristy, who is my wife and our Chief Financial Officer.  She is a proud member of Bryant Women in HVAC where she serves as a mentor to other women in the industry.  Kristy has been a keynote speaker during the Bryant Women in HVAC conferences and on many of their webinars.

What does the Central Florida community mean to you?

Being community-minded is part of who we are. Central Florida is home to us, to our team, and to our families. We are proud to serve our neighbors and their home comfort needs. We founded the business with a commitment to neighborly values.

I feel that it’s important to be active in the community where we live and work. In particular, we are proud to support Seminole State College, whose education helped advance my career. Scott’s Heating & Air Conditioning sponsors the Seminole State Dream Gala each year and supports their events to help provide scholarships to deserving students in need. Kristy serves on the Foundation for Seminole State College Board of Directors and is an active member of the Foundation’s Executive and Marketing Committees.

We know you are great business owners. Are you also active members of the community? How do you get involved?

 We love the Central Florida community. We are dedicated to the people here. We will continue to be active members and give back when we can because we want to see this community prosper.

Scott’s Heating & Air Conditioning has been accredited by the Better Business Bureau since 2012.  We are proud to have met their rigorous standards for consumer care and have earned A+ accreditation, and I served on the Better Business Bureau (BBB) of Central Florida’s Board of Directors for many years. The BBB provides an incredibly important service to consumers to help them make educated and informed decisions when selecting service providers.

Scott’s Heating & Air Conditioning has been a member of the Seminole County Regional Chamber of Commerce since opening.  The Chamber of Commerce recognized Scott’s Air as the New Business of the Year in 2014.  The Chamber of Commerce awards this honor annually to a small business for the company’s growth, community involvement, innovation, and history of the company.  Kristy has been a long-time member of the Seminole County Regional Chamber of Commerce and was recognized with the Spirit of the Chamber Award in 2005, and the Ambassador Team of the Year Award in 2001.

Kristy & I are both graduates of Leadership Seminole and are active in the communities where our team lives and works.  Scott’s Heating & Air Conditioning is a member of the Orlando/Central Florida Chapter of NARPM (National Association of Residential Property Managers).  We were honored to receive NARPM’s 2017 Preferred Partner of the Year Award in recognition of the support and dedication that we show our property management clients.  One of our clients even gave us the “Order the Pizza Award” for our ability to consistently deliver.  Kristy was also proud to be recognized as one of the Orlando Business Journal’s 40 Under Forty Award in 2009 as one of the business leaders in Central Florida to watch.

How has Bryant® helped you achieve high levels of customer satisfaction?

Bryant Heating and Cooling has qualified Scott’s Heating & Air Conditioning as a Bryant Factory Authorized Dealer.  Less than 5% of heating and cooling contractors in the country receive the Factory Authorized Dealer distinction, and Scott’s Air is one of the few in the Central Florida area. To qualify, dealers must meet Bryant’s rigid criteria, not only for technical expertise, but also for their business practices and customer service quality.

As a Bryant Factory Authorized Dealer, Bryant is an extension of our team.  This partnership has enabled us to order equipment when many other shops were struggling to find product due to the supply chain issues during the pandemic.  By partnering with the Factory, our shop and our customers have benefitted by being able to receive equipment, especially during the hot summer months when no one wants to wait for their new system.  And by being a Bryant Factory Authorized Dealer, Scott’s Air is backed by the Factory with a 100% satisfaction guarantee on new system installations.

Scott’s Heating & Air Conditioning is fast to embrace new technology and new products from Bryant Home Comfort.  We were excited for the launch of the new Bryant Evolution Extreme product line.  We are proud to be the first Bryant Factory Authorized Dealer in the State of Florida to install the new 284s.

Is anything exciting on the horizon at Scott’s Heating and Air Conditioning?

This summer, we’re looking forward to continued growth by taking care of customers and providing the best service we can.  We’re currently recruiting for Senior Service Techs and experienced Lead Installers to join our team.  We expand our team every spring and look forward to all the excitement and energy that a summer season brings.  So right now, we’re looking forward to meeting our new team members!

 What is the number one tip you can give homeowners regarding the air conditioning system?

As simple as it may sound, change your air filter.

A clogged air filter degrades the efficiency of your HVAC system and puts extra strain on the entire unit.  Over time, a clogged filter will put more wear and tear on the HVAC unit itself. This could cause it to break down and require more frequent repairs, which isn’t good for your unit – or your wallet.

  
 

Scott’s Heating & Air Conditioning is a full-service heating and air conditioning company and a Bryant® Factory Authorized Dealer in Central Florida. Whether you need repair, maintenance, or installation of a new heating or cooling system, we provide efficient, cost-effective, and professional service. When it’s hot, call Scott!

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AC Service Testimonials

Excellent job getting my new system installed. Friendly and professional staff. Would recommend this company to anyone who needs ac work done.
Michael Imlay
Michael Imlay
1686157131
My a/c went out on a Sunday during a holiday weekend. I called and they had someone out there within a couple of hours to repair it! Great service
Susan
Susan
1685582464
All are very responsive and professional! Great job!
Diane Layton
Diane Layton
1682546738
Scott’s saved the day for us this evening. Our A/C stopped working and it got hot inside quickly, which was more complicated because I’m 36 weeks pregnant. Scott’s was responsive to our call and within two hours someone had come and fixed our unit!
Kaley Gilford
Kaley Gilford
1681601593
20 out of 10 this place is amazing. The techs are always awesome. Super knowledgeable, friendly, polite and quick. They are prompt about appointments and always show up within the time frame. They always keep me cool and I cannot appreciate you guys enough!
Emily Koller
Emily Koller
1680904342
Scott’s Heating and Air Conditioning installed our new Bryant unit in 2019. I am very happy with my purchase. Every year I call Michelle and schedule our annual maintenance, and I always request Cliff. Cliff is a great AC Technician. He always explains everything thoroughly, and does a great job. Both Michelle and Cliff are professional, friendly, and they get the job done!! I highly recommend Scott’s Heating and Air Conditioning, it is an excellent company.
Lois Lane
Lois Lane
1679865728
What a great team! Reliable, trustworthy, would never go anywhere else for my AC.
John Phillips
John Phillips
1678574691
We had 2 very old water cooled A/C units that needed to be replaced. The scope of our project was above that of a typical A/C install, but Scott's made the process easy and painless! After our first encounter with Daniel I knew we were in the right hands. Everyone on the install team was amazing! I would recommend Scott's to anyone!
Carrier/Bryant equipment and the whole install team make me feel like a genius selecting Scott's. I shopped hard, did plenty of research and got the selection down to 3 companies. The other two were companies I knew and trusted so were tough competition. In the end, recommendations by neighbors, reviews, great choices of equipment, fair price/good warranty and Daniel the sales guy explaining EVERYTHING, won the deal. The install team are simply fantastic and I'm already seeing the huge improvement over my older equipment in true and honest comfort differences in my home. Well done Scott's! UPDATE: had some problems with the equipment, not Scott's. THEY WERE AMAZING trying to solve them.
Scott Koenig
Scott Koenig
1673625158
I've flipped over 150 homes and I've been through plenty of AC contractors. These are the guys I use at my personal residence and have for years. They were a BIG relief to find! They are responsive, fair-priced, prompt, professional, HONEST, and dependable.AC guys are programmed to sell you to a new system... not these guys. They are programmed to tell the truth! I kid you not!
Greg Schmid
Greg Schmid
1673560168
Fast reliable response, Great prices with a honest approach. Owner Scott is very attentive and hospitable. Thanks, A++++++ Also, Thanks for your service.
Peter Frampton
Peter Frampton
1673026944
Loved Scott’s, great price /great product/great service!Dan, Boris and Jonathan were professional, knowledgeable, and friendly.
Vicky Lawry
Vicky Lawry
1673011222
They did a great job installing our new A/C and Heating System. Daniel and Jose were friendly and professional.
Susan Sullivan
Susan Sullivan
1671715021
Hey I just wanted to say thank you and you’re guys for the best service that I have ever had.The guys went above and beyond my expectations.Everything is perfect.These guys are top notch!
Rad -1
Rad -1
1668702707
They acted so professional, honest and fast.I would recommend them for sure
pani ahmadi
pani ahmadi
1668188374
Pleasant, speedy and informative service. I'd recommend them highly if you find yourself needing help Pronto and want a quality option.
Cole Nave
Cole Nave
1668118183
The technician Santiago arrived to resolve an issue with our central air not turning on. He was honest, helpful, and professional. In a short time, he got our unit running again. After his diagnosis, he even provided us with helpful information for updating our unit in the future since our current model is over 20 years old. Overall experience was great; I highly recommend this small business over the competition.
Nick Murphy
Nick Murphy
1664636239
Urgent call. He was here in an hr, fixed the issues and i was satisfied with it all
Responded within a couple hours Over the weekend with no questions asked and was able to fix the problem at a very reasonable place
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