Tag Archive: air conditioner repair

Should You Repair or Replace an Ailing Air Conditioner? Consider These Points

May 12, 2014 - Published by Scott's Air

It’s that time again, and all the Central Florida homeowners who will rely on their air conditioners through the hot...

AC Service Testimonials

Urgent call. He was here in an hr, fixed the issues and i was satisfied with it all

22:41 21 Sep 22

Responded within a couple hours Over the weekend with no questions asked and was able to fix the problem at a very reasonable place

elizabeth torres

17:17 17 Sep 22

They always do a good job . I recently had Santiago here doing my maintenance and he was just a doll. Explained everything showed me pictures and was very thorough.

Deb Franz

20:58 14 Sep 22

I AM IMPRESSED WITH THE WORK DONE, THE INVESTMENT HAS BEEN THE BEST. A WELL QUALIFIED STAFF, VERY GOOD EDUCATION. I WANT TO THANK YOU FOR THE SERVICE YOU HAVE GIVEN ME, THAT YOU HAVE A LOT OF SUCCESS, THANK YOU.

Jose Olayon

20:44 31 Aug 22

I had Grant Hayes come out and he went above and beyond to make sure he didn’t leave until it was working - identified possible problems and methodically went through the progressions explaining to me what he was doing - thanks Grant - the price that was charged was way lower than I thought it would be

John Moore

00:55 14 Aug 22

They really did a spectacular job from start to finish.If professional and quality are your priority... The team at Scott's is a great choice.Adding to this, in the three years since the installation.. everyone I've dealt with from this company has been amazing.Will continue to use them for yearly maintenance

Gregory Copeland

21:26 11 Aug 22

Dan in sales, did outstanding jobgoing over equipment and helping us make what was the best decisions for us on purchasing new a/cinstall, plus scheduling the nextday! Boris and Justin excellent communications while install and after! very clean, professional in take old out installing new!ty tyTed & Tracy Fraley

T Fraley

15:57 30 Jul 22

My husband and I are extremely happy with the service we received from everyone at Scott's Heating and Air, from the office staff who answer the phone to the installers.The office staff never made us feel rushed when we were talking to them on the phone. Sherree kept us informed each step of the way. Another lady of the office (I think Erica) went above and beyond and personally drove to my house and posted the work permit (as we live 90+ miles away and have covid). Jeff, the site supervisor was very professional in handling an issue I thought was huge, but Jeff resolved it within minutes and the fix was above our expectations even the inspector stated that the whip was secured in a top-notch matter, and we will never have any issues with it coming down. The installer Victor and I don't remember the other guy's name were very professional, clean, they didn't smoke or use foul language, they both were very polite to my 94-year-old mother and disabled brother. No one at Scott's Heating and Air ever tried to up sale us for any additional services nor did they talk us into the most expensive unit. Victor gave us a quote with 4 AC unit to choose from. The only negative thing I can say is Scott's Heating and Air does not service where my husband and I live.When you need AC work done or replaced Scott's Heating and Air Conditioning is the company you want doing your work.Thank you to everyone at Scott's Heating and Air for being a company who really cares about people and each of you show that in the way you talk and work.P.S. Victor and the other guy are also dog people as we did not need to put our 90 lbs. Lab up. I always trust people that dog my trust.

Crystal Morse

14:40 30 Jul 22

I can't say enough good things. The entire company is extremely professional and they were so well organized. We called to get an estimate for replacing the AC - they were that day with quote in hand by COB. Within a day they were out replacing our system. Boros is an incredible craftsman and extremely nice, patient and professional. Thank you Scotts for being there in a pinch and doing affordable quality work.

Katherine Tyszko

00:26 20 Jul 22

We had an issue that needed a professional to assess. Clif and Kash were honest, informative and a pleasure to work with. Found nothing wrong and did not try to upsell anything. We will always use them from now on.

Mary Pat Moriarty

12:35 01 Jul 22

I had my A/C serviced today 6-28-2022 by Scott's Heating and Air and I had Santiago for my service technician and he was absolutely phenomenal and very respectful and professional and caring of our home and our 15 year old A/C. I want to Thank Scott for having a great service technician and I want to Thank Santiago for doing such a great job today cleaning our air conditioner and for taking the time to check every component thoroughly. If you are looking for a Air Conditioner company that still has integrity and believes in taking care of the customer then Scott's Heating and Air is who you want to call. I will never have my Air Conditioner serviced nor replaced by anyone but Scott's Heating and Air. Thank you Scott for having a great service technician and for having a great company that is honest and on time. I look forward to having Scott's Heating and Air replace my Air Conditioner hopefully soon because mine is aging but still working because of Scott's maintenance plan which by the way does work and is very affordable.

Edward Rockenstyre

23:56 28 Jun 22

I am so incredibly grateful for Scott's. What a great company! So efficient, clean and communicative. They installed a ductless air-conditioning unit this morning and I couldn't be more impressed. They are so caring and thought of every detail.

Sara Bartell

18:56 04 May 22

These guys are HONEST. Came to my newly purchased home 2 yrs ago just to check everything out, Jeff is a friend and the best in the business.

Brett Berardinelli

19:38 31 Mar 22

I have been amazed by the service I've received from Scott's Heating and Air Conditioning. They responded so quickly and I was so impressed by the service repair person last week that I purchased a new system which was installed today. The technicians were on time, polite, professional, knowledgeable and tidy. If I could rate higher than five stars, I would.

Barbara Lewis

20:20 24 Mar 22

The epitome of good service! Professionalism and courteousness from everyone I've talked to with the company. The cookies at the end were a brilliant touch. Really leaves a good impression on my whole experience.

khaivt

03:12 15 Mar 22

Great service, reasonably priced and most of all seem very honest

Wesley George

17:44 07 Mar 22

We started using Scott's years ago when our long term HVAC Repairman retired. Building trust in an HVAC Company is similar to car repairs where we're always wondering if we are overpaying or getting charged for unnecessary repairs. From the start, we always felt comfortable with what the Techs told us. Because of Freon leakage we recently had to invest in a new system (after 12 years). The estimate we received was a fair price and at least 20% less than another company for the same unit. They weren't the lowest bid but I knew their service was excellent and I rarely go for the lowest bid. I felt it was the best value. The system was completely installed two days later by a team of four, very professional, techs along with a new Ecobee smart thermostat. Team was very impressive and followed up several times over the following weeks to be sure everything was working ok. I wouldn't hesitate to recommend Scott's for repair or system install work.

Ken Ciocco

14:39 29 Dec 21

Amazing experience from start to finish. I highly recommend this company.

Nephthaly Leveque

03:31 28 Nov 21

I did research and saw all the positive reviews. I met with Dan in sales and liked the way I was treated as a customer. The installers, Brad and Justin were very experienced and solved any problem that needed attention. I had both inside and outside units replaced, all the copper and drain pipes. The new programmable thermostat works great. Parker and Nate showed up shortly after to replace two attic ducts. Good work once again. Then Patrick came out to install the blue light in the inside unit. Everyone supported each other, great teamwork.

Jimmy Mac

19:22 17 Nov 21

One of the few companies that saw a supply chain issue in advance and started to stockpile systems so when I needed a new one, BOOM, they where ready, willing, and able. Also, they left the area looking brand new unlike other companies.

Marilyn Singer

14:26 19 Oct 21

Our 13 year old A/C system was ready to be replaced after struggling all summer to keep my house cool. Victor and the installation guys (Santiago, Jose, Brad), were all super professional and made sure we were well taken care of. When we finalized all the paperwork for the new A/C, Victor came back after hours and installed a temporary window unit so my family could be comfortable in this unbearable Florida heat. Santiago, Jose, and Brad were extremely kind and paid attention to detail when they were installing new a/c system. The Scott’s Heating and A/C crew is awesome and it’s rare to find businesses that are trustworthy and go above and beyond. Thank you!

Emily Zimmerman

01:48 06 Oct 21

I called for service on Sunday and spoke with Lucas who got me an appointment first thing Monday morning on a holiday! Thank you Victor and Alberto for top notch service once again!Scott you can be proud to have all 3 of these gentlemen working for you they were courteous and fast and had me living in a cool house in no time!!Thank you.Life long customer!!!

Rebecca Lesher

14:22 06 Sep 21

Excellent service: responsive, knowledgeable, professional and courteous

23:08 30 Aug 21

AC went out late Saturday evening. So hot! Called Scotts Air on Sun. They answered right away & came out to fix it a few hours later. Didnt charge an arm & a leg & Gerry was very professional. Had a part replaced & back to cold air. Many thanks to them for coming to my rescue!

Gina James

23:27 26 Aug 21

Clif was very professional and fixed my ac issue and explained everything to me during process. Thanks again!

Anthony Tucciarelli

17:42 26 Aug 21

Great company with great employees

Kim R

12:46 18 Aug 21

Literally phenomenal from start to finish. The admin taking our call was delightfully polite and it was nothing short of miraculous that someone was able to tend to our problem within the hour of our call. Clif, the person who came out was polite, patient, and knowledgeable. We will continue to use your company at any point needed.

Sarah

02:21 18 Aug 21

Top notch company from sales to installation they did an excellent job. And the new Bryant a/c system is superb.

Will

11:25 17 Aug 21

Scott has an amazing team. All the employees are very smart and courteous. My system has been running flawlessly for 5 years now. The only time it stopped was when a frog sat on top of the heat pump to warm up, he dried himself to a prune and fell into the heat pump fan and it stopped from running.

Tom Shusta

22:59 02 Aug 21

We've had a great experience with Scott's. Found our way to them through community recommendations and good google reviews when we needed a new A/C. The office staff is very friendly and helpful. Whenever we have a need, I feel like they take ownership and care about the resolution. For example, after our new unit was installed, we had some questions and observations on how it was working compared to our replaced system. A senior tech came out to help us calibrate our thermostat and adjust our vents. Pricing is fair and transparent and I don't feel like we're being "sold." I trust Scott's.

Laura McCormack

20:38 21 Jul 21

Very quick and professional service, five plus stars!!

Tom Owens

02:40 18 Jul 21

I was looking for a specific brand, Scott's was one of the dealers. I immediately felt comfortable with Danny, the sales rep. The pricing was fair, the people were awesome, and they did what they said they were going to do, when they said they were going to do it. What more could you ask?

Rusty Parsons

14:39 17 Jul 21

Saturday afternoon, no A/C. Checked out the internet and saw that Scott's had many positive reviews so I called. The person on the phone was friendly and understanding and eager to help me get service that day. When the service man showed up he was intent on finding the cause of our problem, not just the quick fix or an over priced recommendation to "replace the condenser" that had been recommended by another A/C company earlier in the week. He was worked until the job was done, way past "normal" working hours on the weekend and spent the time waiting to make sure the house cooled down before leaving. I was excited to find out about the maintenance agreement that is offered by Scott's because I would NEVER trust anyone else to service my A/C.

Brenda Dorman

23:04 11 Jul 21

The salesman, Victor, was very informative as to the different AC models and answered any questions I had. He was fair in his pricing. The installation team were experienced and strived for perfection in the installation. They worked long and hard to complete the installation in one day despite some challenges they came across. I am glad I chose Scott's.

Pamela Curren

12:03 07 Jul 21

I recommend using Scott's Heating and Air 100 times over. They were very knowledgeable, prompt, and their products are excellent. I had two new AC units installed and another one repaired. They answered all my questions, educated me on how to care for my units, and went above and beyond when to assist me even after installation when I had more questions later! I will never use anyone else and I highly recommend them !

Jessica Johnson

23:43 20 Jun 21

Cliff was our Air conditioner specialist and was amazing. He figured out why our air condition continued to go off. He also was working late into the night, which means he would probably working overtime.

Lesli Colgan

20:56 10 Jun 21

What can I say but wow ! These guys did a great job from Daniel , the salesman to the installation team Jose , Santiago , and DJ .We are very pleased with our entire experience with Scott's Heating & Air Conditioning!Dan did not try to over sale us and was there when we had a question. The install team where on time and very professional. I would not hesitate to refer this company to family or friends. Thank you Scott's Heating and Air Conditioning for a great experience!!!!Truly a happy customer!

John Kokontis

14:15 10 Jun 21

This company always shows up on time, very professional and I love having their service contract. I know how important it is to keep your unit running efficiently. I recommended this company to many of my friends and neighbors.

L Wright

16:35 08 Jun 21

Great service from start to finish

john goodger

20:36 03 Jun 21

Daniel, sales, was great!! Took the time to explain options and wasn’t pushy at all. His demeanor and professionalism really drew me in.The two install teams were fantabulous!! Very professional and courteous.

Amy Staiger

14:01 03 Jun 21

The team that came out to replace my old AC unit were right on time and super nice guys. They made sure everything they did was 100% correct and that I was 100% happy before they left. I used them again because of the first time experience.

Eoghan DaBear

12:58 01 Jun 21

We can always count on Cliff to maintain our equipment well. We count on his long term experience and knowledge and have never been disappointed.

Peggy Garner

20:52 21 May 21

We have used Scott's since moving to Florida 5 years ago. They installed our new HVAC system after responding to an urgent situation when our prior system failed. We love them!

Nancy Marzolino

18:29 12 May 21

After dealing with a different a/c company and getting unsatisfactory service (didn't repair the unit & we were without air) and no return calls, I got Scott's contact info from a friend. I called them in the morning and they were out in the afternoon. As it turned out, the repairs were too costly on an old machine and so we replaced it. The install went seamlessly! From the office point of contact to the follow up on the install every staff member was professional, knowledgeable, and courteous. We are so happy to find Scott's and look forward to working with them as the need arises!

Shelley Kelso

18:08 12 May 21

I just had my AC replaced by Scott's and can't say enough about how great the experience was from start to finish. I called 7 different AC companies in the area and Dan the sales rep from Scott's stood above all the rest. Clearly explained the options and differences between the different technologies available today (Single, two Stage, Variable) and didn't try to over sell me like most other AC companies recommending I needed the most expensive unit. Dan laid out three recommended options and once he educated me on the differences, left it up to me to choose the best value for the performance I was looking for. Best experience by far! When it came to the installation, I knew I made the right choice as I saw the great attention detail and meticulous workmanship at every stage of the install. I knew this was the most critical aspect of the longevity and performance of the AC unit and it was clear Scott's trains their techs to take pride in their work. The day after install I received warranty confirmation from Bryant, which shows they submitted the paperwork ASAP. From start to finished - amazing experience and would highly recommend for anyone looking to replace their AC and not break the bank while doing it!

A C

14:30 06 May 21

I had my old AC unit replaced, im happy I choose Scott's services. The installation was promptly, and the staff was courteous.

Brian Guerrero

11:37 04 May 21

Very professional and took their time to answer all my questions. Great value for their service. Highly recommend.

francis bustos

16:14 02 May 21

I will absolutely use Scott's Heating & Air Conditioning service again. After receiving service and requesting system installation quotes from other local HVAC companies, I was so disappointed. I turned to Scott's as a result of a recommendation/referral from a close friend. Their service did not disappoint. They were highly professional, honest and provided punctual and quality service. They have gained a loyal customer. Thank you Scott's team!

Nathan Ferrer

16:48 30 Apr 21

These guys are truly professional. My AC unit died and had one night of a hot house with kids. They responded the following day, came within the time frame and repaired swiftly. Technician Victor was friendly and professional, didn't leave until the AC was verified working. I appreciate the business and highly recommend!

John Morillo

20:22 28 Apr 21

Great customer service. Fast and friendly. Cliff was great. He walked and talked me through my entire system and made sure I understood how it all worked. I signed up for the maintenance plan and I have complete confidence in Scott’s!

Scott Arnold II

18:01 23 Apr 21

Great Service!

Kevin Plenzler

12:52 22 Apr 21

Scott's is by far the best air conditioning company I have found in Central Florida. They just installed a new A/C system at my house. The entire team was respectful, professional, and dedicated. They provide fantastic, speedy service. I have called on them for both maintenance and for the purchase of an entire system. This company has its act together. They are truly dedicated to customer service, and it shows. Prices are reasonable, and they stand behind their products. A/C is nothing to mess around with in Florida, and you can trust what you get from Scott's! Special thanks to the hard working install team: Jose, DJ, Nate, and Pablo. Those guys went above and beyond to do a spectacular job. Thanks also to the Install Manager Jeff for personally ensuring the job was going well, and to the salesperson Dan, who was exceptionally knowledgeable and quick to respond to follow up questions.

Kathy Mitchell

13:32 09 Apr 21

Great company that has serviced our air conditioner for years. Highly recommend.

Frank Lester

03:56 09 Apr 21

I am on a service plan with Scott's heating and air so I don't have to worry about maintaining my ac as it is done for me, very prompt service, very professional . Also with being on this service plan if any problems arise there is little to no wait time to get a tech out to fix the problem, I know this because I recently had an issue thaty they resolved for me.

Paul Southern

11:27 25 Mar 21

Efficient and professional. The techs are super savvy and solve all our AC issues w/o any hitch.

Indian Wine Goddess, DipWSET

14:21 15 Mar 21

Victor was on time and completed the work as expected. He answered all my questions. He was courteous, knowledgeable, and friendly. Very pleased with my service.

Shanadoaha Locklear

17:32 08 Mar 21

What a pleasure finding Scott's Heating & Air Conditioning. From the moment I called and chatted with Michelle to the time when Cliff finished up it was a most satisfying experience. Cliff went above and beyond to diagnose any other potential problems and took the time to explain the 'hows & why's' of what he was doing and the benefits therein. I called in the morning, Scott's responded in the afternoon and had me up and running the same day at a very fair price. I've bookmarked Scott's Heating & Air Conditioning...they're my peeps.

Greg Feustel

14:57 08 Mar 21

The team at Scott's was very professional and courteous. My new AC looks and works great!Eli and Justin did a fabulous job on the installation. Thank you!

Eric Koschmann

12:06 04 Mar 21

No one wants to have to replace their AC but if you have to, go with Scott's!! From the sales consult with Dan, to the conversations had with Michelle in the office, to the final install with Elias, Justin and Keenan, it was all top notch. Extremely professional, very knowledgeable and very personable. You have VERY happy customer!!

Michelle Tyson

21:34 01 Mar 21

Michelle was most help full every time I called she set everything up also called me back to answer anything she is a main reason I will keep using them and cliff was very knowledgeable on all the set up details.

char sile

16:30 24 Feb 21

Fantastic Job!

David Bundy

15:58 19 Feb 21

Very impressed with the entire Scott’s team that helped us with our recent installation. Dan was not a pushy salesman, but very knowledgeable. DJ, José and Santiago were professional, courteous and our new system looks and runs amazing. The cleanup after looked immaculate. Thanks again!!!

misty tisher

13:54 05 Feb 21

The team was very knowledgeable, thorough and courteous. I highly recommend Scott’s Heating and AC !

Joanne Melicharek

12:43 22 Jan 21

Great experience with their team from sales to install - professional, knowledgeable, and conscientious.

Jamie Turco

15:27 21 Jan 21

Nothing short of amazing in all aspects. Dan having a tech background was VERY helpful in understanding the different options and selecting the best value solution. The crew showed up on time and went above and beyond in the demo of the old system/install of the new one. They took every opportunity to make things better than new as they completed the install. Just to show how amazing it was, when the thermostat was discovered to have the wrong software to allow communicating with the other components, Dan drove across town at 7pm on New Year's Eve to deliver the correct version- and stayed around to ensure everything came online without a hitch. We've already recommended these folks to friends, and we'll be back when we have more HVAC needs.

Tim Hill

01:55 12 Jan 21

Cliff is the most competent A/C and heating technician I have ever met. He is friendly, knowledgeable, and will get the job done RIGHT the first time.

Connie Dawson

20:14 02 Jan 21

Had an AC unit installed by Scott's recently. They did a great job and the new AC unit is working well. Only complaint is they could have cleaned better. Some screws and piping were left in the yard. They're a great company and I highly recommend them for all your HVAC needs.

Derek Bobek

00:47 02 Jan 21

Grant was very patient with me when explaining all of my options and prices. He went way above and beyond and I really appreciate him taking the time to explain everything I needed to make a decision. The install team was great. They were prompt, worked efficiently, and all areas were clean and neat when they left. Overall, I was very happy with their service and everyone involved.

Tawn Couts

04:55 24 Dec 20

Prompt, professional, knowledgeable. What more could you ask for. We highly recommend Scotts!

HowardW34

16:10 21 Dec 20

Cliff is the most professional AC technician I've ever had, and after 21 years in Florida that's quite a few! Fast, dependable and most of all honest. Would recommend Scott's for any AC needs.

Mike Fix

12:58 24 Nov 20

Just moved to the area and was recommended to them from previous owners of my house. I am so glad they did. They showed on time. extremely professional. They had me up and running very quickly.Prices where up front and I plan on using them in the future.

Matthew Blum

17:00 02 Nov 20

Highly recommended! Reached out to Scott's and got an immediate call back-Good start. Scheduled time to troubleshoot problem-they gave a 1 hour arrival time and showed up right on time-Great. Gave me options that I researched and agreed with there recommendations-unit was almost 15 years old and repairs were just gonna be a temporary fix so decided to replace unit. They gave me the price and verified that they had the materials to get the job done. 2 days later they got the job done as promised and the new unit is quieter, colder and more efficient. Good job.

Robert Love

11:32 29 Oct 20

Extremely happy we chose Scott's for out new AC system! Everyone I talked to for my service was very helpful and professional. The installation of our system is clean and looks amazing, and works like a dream. Couldn't be happier with our purchase. I'd recomend Scott's to anyone. We will be going to them for any AC service we ever need in the future! Thank you Scott's!!!

David Lathrop

22:07 14 Oct 20

Yesterday we had Scott's heating & AC come and clean our system. Phil was our technician, he did an awesome job. They are the best...professional, knowledgeable and personable. Thank you for your great service.

Tina Stevens

10:38 23 Sep 20

The lady on the phone was so polite and friendly when I scheduled the appointment. Cliff was incredibly knowledgeable and helpful as well as courteous and professional. He informed us of the products and resources available without us feeling like he was trying to push them on us. I feel much better knowing we have a maintenance agreement with Scott's and that Cliff is only a phone call away if we have AC problems again.

Lauria Wilson

16:59 17 Sep 20

Scott's ac service was extremely fast and very professional!!!!

Luis Rivera

14:49 02 Sep 20

I feel like Scott's gave me great service and great value for installation of a new 4 ton Bryant unit. They went beyond what I expected to change out my 17 year old ac. All touchpoints were very professional. Would highly recommend.

Cyndi Peters

18:46 01 Sep 20

Anytime you spend thousands of dollars you want to make sure you need it done and is it a good price. The staff at Scott's explained to me what happen to make my old stop working, my options to fix or replace. The tech was good enough to explain it to me in a way that was easy to understand. Once I said yes I want it replaced the speed and response was better than I even hopped. They delivered on every promise made. Every staff member I came into contact with was professional and ready with a smiling voice.

D “Alex” H

17:39 31 Aug 20

Daniel (our salesman) was great and very personable, he had the install coordinated and ready to go in about 2 days, and to top it off, beat the competition price by a fair margin. Dan and Brad (our installers) were terrific as well. had a small miscommunication during install, explained it to Dan and all was well. the installers worked diligently, did great work, and cleaned up after themselves like they were never here. communication from the office was great. all around nice bunch of folks. i wouldn't hesitate to use their services again. thanks Scott's team!

Wade Thomas

13:00 27 Aug 20

Our ac was acting up and so was our nest thermostat. I needed service done last minute on my AC and they were not only prompt in answering my call but also scheduling service soon. Patrick came and did a full inspection and thoroughly explained told us what we needed. He explained the prices and services really well and once we agreed to get it serviced, he did so really well. He was professional, on time, patient and their prices are great! My ac has been running perfectly after maintenance. Deff using their services in the future.

Shirley Arias

23:05 25 Aug 20

Thank you to Victor for being professional and EARLY to my scheduled repair. Back to enjoying a cool house again. Definitely moving my HVAC needs to Scott’s. Highly recommend!

Loren Anderson

17:23 25 Aug 20

Daniel from Scott's was great from the beginning. The installation team Elias and other gentlemen were professionals. I work for a local Home Remodeling company and we use Scott's when needed on projects. I will use Scott’s again in the future and highly recommend their services.

Tyler MacGeorge

15:28 25 Aug 20

An honest company that will treat you with respect while professionally doing their job. We have used Scott's for all our AC needs for over 10 years and wouldn't think of calling anyone else. We have watched them grow and from a little company to where they are today and know that this growth comes from treating their customers with respect and providing a good product at a fair price.

Bridget Hawley

17:32 22 Aug 20

All I can say is, "Wow!". My call was live answered. They reached out to me to follow up. Bill was our service tech and he offered to get me coffee when he called that morning to say he was on his way. Never had that before from any contractor! My previous contractor (initials D-A) "fixed" our complaint about our AC not cooling sufficiently by setting the blower to high. This made it sound like our unit was working, but nearly doubled our electric bill ever since and did not make the issue any better. Bill addressed that during his inspection and cleaning service, which indicates that he was thorough. However, the fan for the compressor had a bad bearing and kept acting up. On a second visit, Victor came out and also found a problem with the compressor cycling properly. We also learned that the company we purchased our unit from in 2007 (large soon-to-be-extinct retailer that begins with an S) sized our unit wrong. We had a 2-ton unit and should have had a 2.5 ton. Scott's replaced the unit within a week and at price that was comparable to what we paid back in 2007 for the wrong unit! I'm horrible with names, but Bill, Victor, Keenan, Joshua, Victoria, Scott, and at least 2 phone reps were all great to interact with. I am sorry I didn't give Scott's a try sooner! Would certainly recommend them! Also, being veteran owned is a bonus! Thanks for your service then and now, Scott!

Andy S

14:25 16 Aug 20

Very happy with tech and company response. I reccomend this company for high quality service.

elaine weinstein

17:35 11 Aug 20

Ive been looking for a reliable AC company for a while to take care of our condos and my own home’s AC needs. This is Florida, so having a reliable AC company is extremely important. Trust me when I tell u THIS IS IT. This is the company you want to call when you have any problems with your AC. They are very professional, reliable, knowledgeable and very fair pricing. I never write reviews but I have had such bad experiences with other AC companies that decided it was important for people to know. They are great, you will not regret it!

Irene Bolin

17:27 11 Aug 20

Scott's is amazing. Every person is professional and they did a great job installing two new systems in my home.

Gene B

11:54 30 Jul 20

My entire experience with Scott’s was fantastic. They were able to come out the next day and confirm my thoughts that an 18 year old system needed to be replaced. The techs took great precaution to follow CDC recommendations while inside my home.With replacing such an old unit, there were a few issues that came up during the install. The techs worked hard and with us through the entire process and I was pleased with the solution they provided.Above all, my favorite part of choosing this business was that Scott’s provided extremely professional service. I appreciate the humbleness and expertise that the techs provided. All of my questions were answered. If the techs needed to verify any information, they did not hesitate to utilize the expertise of the company with just a simple call to their supervisor. They were also fantastic about notifying when they would arrive beforehand and following up afterwards to ensure the job was completed to my satisfaction.The cost of replacing my unit with Scott’s was on par with others. I would recommend them to anyone needing to replace an older A/C system.

Matthew Santoli

16:35 25 Jul 20

I appreciated the no pressure demeanor of Scott’s. The installation guys were professional and left my area cleaner than it was before. All HVAC units are an unexpected and expensive purchase but I don’t feel like I overpaid. I will use Scott’s again in the future and highly recommend their services.

Ben Thedford

01:40 24 Jul 20

Professional,friendly,patiently explains the problem and planned repair.Very pleased with the service

Chris Day

01:51 23 Jul 20

Great service and professionalism!

Viv Montas

14:35 21 Jul 20

Excellent service that’s both fast and top notch! They were table to set up a whole new system for me in a matter of days! All the benefits were explained clearly to me and I look forward to doing business with them for the foreseeable future.

Brian Suarez

16:00 14 Jul 20

Bill is an absolute godsend! He dispatched to the house very late on Sunday evening to fix our system. He was extremely honest, diligent in diagnosing and resolving the issue (something that previous techs have overlooked numerous time) and the pricing was fair. We cant thank him enough, he was so professional and courteous, its Very difficult to find people like him!! Thank you

Catherine Youn

13:50 05 Jul 20

Scott's is simply the best. I bought a home with an older unit so I have constantly had issues. The first time I called Scott's was on a Sunday and I got a LIVE person. I have had many technicians who were all respectful, knowledgeable, and personable but Cliff is amazing. He always answers my many questions and talks me through everything he is doing. He is very personable and makes me feel valued as a customer. I ended up getting a new unit the other day and my installation team was just as great. They were quick and cleaned up after themselves; they walked me through the new unit and talked me through everything. We had a manager come out during the installation and had a followup call the day after. I could not recommend Scott's more!

Scotie Hulett

00:06 03 Jul 20

I am very happy with the work your technician, Cliff, did for us. I found your company on the Internet when looking for some repair work on our 4 year old Bryant AC. We also needed a maintenance contract on this unit. After making the appointment, Cliff came out to diagnose/fix our AC problem. I was impressed by Cliff's personable attitude, knowledge of work, and his overall professionalism. Cliff also informed me about the house purification systems your company installs and he came back the following week to install one for us. We are very happy with the new purification unit, and I am extremely happy with Cliff's service. This guy is the best! Thank you Scott's Heating and Air Conditioning.

Mark Elentri

19:59 30 Jun 20

My AC broke and they had to comr out 4 times and we finally were able to get the issue fixed. They worked with my through each visit. I would recommend.

Mark Bennett

22:31 29 Jun 20

Dan was very professional and gave us options to help with cooling. New ac is working wonderfully and I have no complaints and would recommended Scott’s to anyone needing service or a new installation.

Michelle webb

15:35 29 Jun 20

First and foremost – hands-down, I will not use another Heating & Air Company in Florida other than Scott's Heating & Air Conditioning. How can I describe “the absolute best” or “more than expected” or even the “highest level of customer service given”? Well hopefully I can come close through this review for this 5 Star Heating & Air Contractor.Closed on a new house back in March 2020, that had two old units, both were over 16 years. At first, it was difficult finding who to trust and I did not get many recommendations. Scott was one of them. It was his friendly, non-salesy demeanor that I first noticed. No pressure, “here to help” attitude. He was the only contractor that walked through my entire house with me. He was also the only one that, with confidence, said “I can fix it” giving me another option to buying. He asked about my work and understood that making the units part of a smart home was important to me. I was so impressed with how I could build this to being exactly what I wanted that I added Air Scrubbers on both upstairs and downstairs units due to the COVID-19 crisis. Also, he wasn’t the cheapest – but was about what I was expecting….But I ended up getting more than I expected! His entire crew were professionals, all in uniforms, pleasant and clean. It amazed me that they got it all done in one day! Two whole package units! When I met them at the house at the end of the day, they walked me through both outside units and both inside units, through both smart thermostats and answered all my questions, patiently, not rushed. To my surprise, they added something to both closet units so I could buy standard size filters! Once they were gone – if I didn’t tell… you wouldn’t know that contractors were here all day. They cleaned up after themselves and other than brand new units you would not know that everything was replaced, including cleaning the duct work! I was wowed! It really did not look like there were contractors working in my house all day. Since then, Patrick my Tech, has come back to make sure we’re all good – and the office called to check on my new systems! I would highly recommend Scott’s Heating and Air to family and friends, and I’m on their maintenance program – because I won’t be needing anyone else.

David Cruz

17:23 27 Jun 20

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