3 Common Evaporator Coil Issues and What Can Be Done About Them

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Evaporator Coil

Air conditioners don’t just blow cool air into your house. They actually remove the heat from inside your home. How they do that is a little complicated, but the evaporator coil in your air conditioner plays a big part in the process, which means that evaporator coil issues can have a significant effect on how well your A/C functions. In Florida, that’s a significant effect on your home!

Here’s how the coil works: compressed refrigerant circulates through your air conditioner, between the indoor and outdoor units. The evaporator coils, in the indoor unit, are chilled so that when the unit pulls in the warm, humid air, the heat soaks into the coil and the air cools. The cooled air blows back into your house, and the warmed refrigerant is sent outside. There, it expels the heat it’s picked up and comes back in for the next round.

Three common evaporator coil issues can interfere with that heat transfer:

  1. Dirty coils – When there’s dirt and dust on your evaporator coils, it can act like a layer of insulation between the coil and the indoor air. This makes it harder for the coil to soak up heat. You want insulation for your walls, attics and ducts, but not your A/C coils!
  2. Condensation – You know the droplets on your glass when you take a cold drink outside on a hot summer day? In an A/C, the coil is so often cold, condensation has many chances to develop and collect there. If it’s not drained out, it could be a place for bacteria and mold to grow, which is not only unhealthy, but it could also prevent heat transfer.
  3. Frozen coils – Coils can freeze if there’s not enough refrigerant in the system, or if not enough of your warm air is flowing through.

So what can you do? After unplugging the unit, you can clean the coils in some models with a damp cloth and check the drain.

But to be on the safe side, if you experience these evaporator coil issues, call us at Scott’s Heating & Air Conditioning. We can tackle all of your home comfort needs!

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Scott's Air
  
 

Scott’s Heating & Air Conditioning is a full-service heating and air conditioning company and a Bryant® Factory Authorized Dealer in Central Florida. Whether you need repair, maintenance, or installation of a new heating or cooling system, we provide efficient, cost-effective, and professional service. When it’s hot, call Scott!

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AC Service Testimonials

UPDATE 12/11/25-
Mr. Scott, the owner took the time to speak with me the day before to take ownership of the unfortunate event, and to rectify it, he personally came over to speak to me and issued a refund for the blower motor replacement to honor me being a customer and purchasing the unit from them in recent times. This speaks a lot about his integrity and customer centric approach. Even though I didn’t hear from them initially for a few months, this was a great gesture in difficult times, and I appreciate this, therefore updating my review.

STAY AWAY!!!

I purchased a new AC system from Scott’s Air & Heat in 2022 for approximately $7,000. Since then, I have already spent over $1,500 on repairs in 2 years. Despite the system having a 10-year parts warranty, I was charged $650 for labor alone to replace a blower motor—a repair that took about one hour to complete. Another reputable company quoted $500 total, including both parts and labor, for the same job.

Additionally, I was charged $258 for the same issue just a week prior, and when the problem recurred, the company billed me again instead of honoring their previous service. Attempts to reach the owner or manager for a resolution went unanswered.

Overall, I found their pricing to be excessive and their customer service severely lacking. I would not recommend this company based on my experience.
Response from the owner:Hi, Thank you for taking Scott's call today & allowing us to make this right. We're looking forward to meeting you tomorrow with the hopes of being able to earn your 5-star rating. We genuinely care for our customers and their families and want you to be 100% satisfied. Thank you again.
It’s been a long process, but Scott did call personally to make sure that our ac unit was working properly. They even upgraded to the correct size unit we needed after many repairs and issues. I appreciate the follow through and transparent communication! They will make sure to follow up and help when needed. Thank you Scott and team!!!!
Response from the owner:Hi Robin, Thank you so much for giving us an opportunity to make this right. We're happy to hear your system is running good now & we were able to turn your experience around. Thank you for trusting us with your home.
12/11/25

Same day update! I want to applaud Scott, the owner, for contacting me about my concerns regarding the labor charge for our last job. It was a disappointment that I had to have such an expensive charge on a relatively new unit. However, we talked about it, and he’s going to try to help. I appreciate any owner who listens to customers and wants to try to make things right. Thank you, Scott. I guess I don’t have to shop around for a new AC company for now.

12/11/25
Just to clarify. My response says that I’m frustrated to pay for labor for a warranty repair. I didn’t understand this was a warranty repair and I always am fine with paying for labor if a job is done. I believe my review explains my frustration with flat fees no matter how long the job takes.

10/8/25
Update today. The price that was quoted me was not only labor. They are charging flat fees for jobs. This is a change from the past with HVAC companies , but with more explanation and a little flexibility, I think we will stay with Scott’s for the time being. We’ll see how it goes. They still remain extremely responsive and professional and kind. This is worth something. They also come quickly when you have a problem.

This is a big change in my review for this company. Over the past five years things have changed. The company I used to trust I am now very skeptical of. They no longer charge labor by the hour so that you pay more for something that is more difficult and less for something that is less difficult. Just flat fees. And extremely high ones at that! Guess I’m looking for a new company now.
Response from the owner:Hi Karon, Thank you for trusting us with your home all these years. I can understand your frustration in having to pay labor for a warranty repair. The warranty from the manufacturer (not us) only covers the part itself. We value our customers and our community & want to make sure we take care of you and your home. We've left you a message & hope you'll return our call so we can make this right.
Chelsie was absolutely amazing!! She was on time, super friendly and personable! She was knowledgeable and even took the time to explain the problem and solution with our ac. I highly recommend them to service your HVAC needs!
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