Is Your Heat Pump Freezing Up or Making Noise? Here’s Some Help

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It’s the kind of discovery that can freeze you in your tracks: when you find your heat pump freezing up or making noise. But as we tell our customers at Scott’s Heating & Air Conditioning, a little confident troubleshooting goes a long way. So take a deep breath, grab your owner’s manual and turn off your heat pump for good measure. 

To find out what’s plunged your heat pump into a deep freeze:

  • Check the air filter and clean or replace it if it’s dirty or clogged.
  • Double-check that none of the return air registers in your home are obstructed.
  • Check your thermostat setting. The thermostat may not be in sync with the heat pump, so raise the temperature by 5 degrees and wait a few minutes for the heat to turn on.
  • Clean the coils of the pump’s condensing unit.

A noisy heat pump is almost always a sign of trouble. Grinding, squealing and even pinging noises could be signs that the bearings within the motor need to be replaced.

Still, it’s worth checking that the cover panels of the heat pump are securely in place. With any luck, a few turns of a screwdriver will fix the problem.

Still, you may be hearing other noises, which may be coming from the ductwork. In this case, an HVAC pro may replace metal ducts with flexible ductwork that better absorbs movement and sound.

At this point, you may be thinking, “Scott, that’s your specialty, not mine.” And it’s true. We’re only too happy to roll up our sleeves when you find your heat pump freezing up or making noise. We hate the thought of you spending one more minute than you have to with a frozen heat pump or an uncomfortable home.

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Scott's Air
  
 

Scott’s Heating & Air Conditioning is a full-service heating and air conditioning company and a Bryant® Factory Authorized Dealer in Central Florida. Whether you need repair, maintenance, or installation of a new heating or cooling system, we provide efficient, cost-effective, and professional service. When it’s hot, call Scott!

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Nick was great. He took care of my concerns and all my questions as this is my first home. He was professional, and very thorough I am very happy. Would 💯 recommend
Gary Bungart
2 days ago
6/4/2026 Alan and Logan were here today to do our 6 month check up. They were on time, efficient, polite and knowledgeable. Nice to have a company I can depend on for great service. 1/20/2026: Allen and Michael from Scotts Heating and Air were just here for our 6 month maintenance on our HVAC and they were excellent. Polite, Friendly, On Time and Efficient. We greatly appreciate everyone from Scott's Heating and Air who have been to our house!! We had to have our entire HVAC replaced and Craig really worked with us to get us a fair price and arranged 1 year 0% financing. We got scheduled very quickly and Boris, the installer, could not have been better. He was exactly the type of service person we want in our house. He and his team were polite and meticulous. They cleaned up the job site when it was completed. Once the install was complete Boris was very good and explaining our system to us and left us with complete confidence of a job WELL DONE! ......... Fantastic service and was able to schedule for the next day. Anthony was thorough and explained everything he did. He was extremely polite and efficient. The receptionist who scheduled my appointment was also very polite and easy to work with. I highly recommend Scott's Heating & Air Conditioning.
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Allen is a great technician! I totally recommend his services!!
Janice Jackson
3 days ago
Allen just completed our 2nd regular maintenance and cleaning of our 3 AC systems. Professional, informative, and thorough…what more could you ask for. Thanks Scoot’s for the great employees and service.

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